Phlebotomy / Training Specialist

Quest Diagnostics•Houston, TX

21h

About The Position

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives.

Requirements

Required Work Experience: 3-5 years of phlebotomy experience OR 3-5 years of relevant Training experience
Must have a valid driver’s license and clean driving record
Physical and Mental Requirements: Ability to stand and sit for extended periods of time Position requires travel Occasional overnight travel may be required. The employee is required to drive including long distances Specific vision abilities required by this job include color vision. The employee may on occasion be required to attend meetings or training sessions during the evening hours. Occasionally lifting up to 25 pounds May require extended periods of focus May require extended periods of sitting or standing Ability to manage stress Capable of handling multiple priorities in a high volume setting
Knowledge: Must have knowledge of computer applications (Microsoft product: Word, Excel, PPT, Outlook…) Practical knowledge in patient services data entry (QLS, IDAA, Care360)
Skills: Must be able to work independently, develop training materials and participate in team oriented projects. Must be able to troubleshoot problems, provide solutions, and implement processes Must be able to prioritize work responsibilities and manage multiple projects simultaneously Strong technical skills Strong organizational skills Strong interpersonal skills Strong communication skills
High School Diploma or Equivalent (Required)
Forensic urine collections (DOT/non-DOT) where applicable (Required)
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)
Work Requirements Travel Required

Nice To Haves

Associates Degree (Preferred)

Responsibilities

Provides technical and non-technical training to new and existing employees in the Patient Services Department: Computer functions i.e. Care360, QLS or other internal lab systems Specimen collection and processing Patient Care Gold Standards Quality control/assurance Patient Service Center Standard Operating Procedures (SOPs) Billing ( including bad debt reductions) Compliance Safety and Environmental Health and Safety (EHS)
Provides training for site leads, group leads and Supervisors
Forensic urine collections (DOT and non-DOT collections) where applicable
Develop, Maintain and Implement training materials and ensure consistency across the Region.
Writes new procedures as directed
Implements roll out and required training of new procedures
Develops training material for customized training
Develops training material for new hire training and for Site Leads, Group Leads and Supervisors
Performs site visitations and process analysis
Conducts site visits to verify adherence to SOPs, compliance, and safety
Conducts site visits to enhance performance of sites not meeting corporate metrics
Observes current processes, recommends improvements and assists with implementation
Externship Program Schedules and conducts externs interviews
Assesses Phlebotomy skills
Provides training for Externs
Provides feedback to Territory Manager/Supervisor on extern performance
Monitors and troubleshoot implementation of Corporate Initiatives
Keeps a year to date spreadsheet for the territory on: Easypay Open Invoice PCGS E-learning Training Initiatives Pilots and projects
Performs UAT Testing where applicable
Work effectively as a team member
Ensure the confidentiality of patients, employees, and laboratory documents.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!