About The Position

The position involves collecting specimens from patients and ensuring their safety and comfort while adhering to established standards and practices. Responsibilities include accessing samples into the computer system for accurate testing and billing, obtaining necessary signed documents, and reviewing outstanding workload reports. The role also includes performing Point of Care testing and sample processing as assigned.

Requirements

  • High School diploma or equivalent.
  • 3 Month phlebotomy certificate program.
  • Previous phlebotomy experience or training in formal programs which include phlebotomy are qualified as candidates.

Nice To Haves

  • Knowledge of general phlebotomy equipment.
  • Interpersonal and Communication skills.
  • Previous experience if no formal training.
  • Basic computer skills.
  • Knowledge of office equipment (fax/copier).
  • Data entry skills.
  • Telephone skills.
  • Ability to proof-read documents.

Responsibilities

  • Uses correct technique, policy, and protocol in collection and process of all specimens.
  • Verifies identification of patient and specimen.
  • Properly labels specimens with required information.
  • Uses correct alternate patient identification procedures if hospital armband is not available.
  • Inputs and assesses information via the hospital and laboratory computer systems accurately and timely.
  • Reviews collection lists, unreceived lists, tracking logs, and telephone log for completion of work.
  • Instructs patients on preparation or collection for tests ordered and distributes collection containers when necessary.
  • Organizes and prioritizes tasks and uses time efficiently.
  • Follows safety procedures and responds correctly and immediately to safety violations and safety drills.
  • Reports and documents immediately personal exposure to hazardous or infectious situations.
  • Uses available PPE and safety equipment when needed; disinfects equipment as required.
  • Assures patient safety is maintained throughout collection/procedure.
  • Processes specimens for testing including identifying, sorting, aliquoting, centrifuging, and labeling specimens appropriately.
  • Assures proper storage and retention of all specimens for their designated time.
  • Packages and prepares specimens for transport while maintaining appropriate specimen temperature for stability.
  • Restocks an item in use, assuring its availability to the next person/shift.
  • Maintains work area in a clean, orderly manner.
  • Monitors expiration dates of all supplies and reagents and follows established protocol.
  • Participates in work unit action plans and supports department based goals.
  • Supports customer service, quality and financial initiatives in a positive and productive manner.
  • Communicates with patients and guests in a timely and courteous manner.
  • Uses positive interpersonal skills in all patient/customer interactions.
  • Receives incoming calls, documents incoming requests for blood collection or other information, and coordinates collections as needed.
  • Performs account registrations and orders tests in multiple laboratory systems in a timely manner.
  • Collects appropriate consents for preauthorizations and Advanced Beneficiary Notice as required.
  • Completes clerical duties such as scanning of all relative patient data and tracking monthly workload performance.
  • Records orders for lab tests and accurately provides appropriate reports to proper personnel according to compliance regulations.
  • Communicates with and faxes information to physician offices concerning orders or billing information.
  • Dispatches or arranges couriers for pickup.
  • Floats to multiple client locations and patient service centers.
  • Performs POC testing accurately if assigned, using established protocol and QC.
  • Notifies appropriate caregiver of critical values.
  • Instructs new employees and students in procedure, technique and theory as assigned and documents proficiency on checklist.
  • Completes all required 6-month and annual competencies in required time frame with documentation in personnel file.
  • Completes required training for age specific patients.
  • Participates in Continuing Education (CE) program annually.
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