Phlebotomy Supervisor

Quest Diagnostics • Buffalo, NY

262d • $60,406 - $98,400

About The Position

The Phlebotomy Supervisor will oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers (PSCs). The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations, and staffing of PSCs. The role ensures maintenance of a safe, professional environment in all facilities supervised. The position requires working Monday to Friday from 8:00 AM to 5:00 PM, with rotational weekends.

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory, or other healthcare environments.
• Must have valid driver's license and clean driving record.
• Ability to effectively communicate in English.
• Proficient PC skills including experience using MS Office applications.

Nice To Haves

• Customer service experience in a retail or service environment preferred.
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington, and Louisiana).

Responsibilities

• Oversee daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure all Federal, State & local licensure requirements are met.
• Ensure all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversee safety, maintenance, and cleanliness of facilities.
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings.
• Perform QA audits and schedule site visits appropriately.
• Relocate/open/close PSCs, IOPs, and RRLs.
• Oversee inventory process for supervised facilities.
• Participate in the interview, selection, and hiring of new employees.
• Train, coach, supervise, and develop staff.
• Monitor ongoing performance of employees; provide corrective action and counseling as required.
• Perform mid-year and annual performance appraisals.
• Hold regularly scheduled meetings for dissemination of information to staff.
• Track/enter time/attendance of employees and prepare schedules.
• Prepare month-end reports.
• Investigate/resolves and respond to customer complaints appropriately.
• Assist in preparation of annual budget for areas of responsibility.
• Participate on process improvement teams or other initiatives to meet management objectives.
• Organize and lead projects both within the workgroup and with cross-functional groups.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours.
• 15 PTO days first year.
• Paid Holidays.
• Annual Bonus Opportunity.
• 401(k) with matching contributions.
• Variable compensation plan (AIP) bonus.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Blueprint for Wellness.
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours.
• Opportunities for career advancement.
• Training provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree