Phlebotomy Supervisor

Ochsner Health-posted 3 days ago
Full-time • Mid Level
New Orleans, LA
5,001-10,000 employees
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We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job leads the daily operations of multiple units in assigned Phlebotomy department(s), including the blood collection units. Assumes responsibility for documenting and reviewing safety procedures, work flow, turn-around time, managing employee time, employee absences and customer satisfaction complaints. Responsible for utilizing the phlebotomy staff with meeting patient/clinician needs. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

  • Manages and implements new or modified procedures, policies, protocols and standard operating procedures.
  • Participates and makes recommendations for the hiring of new employees.
  • Performs routine and difficult specimen collections, therapeutic phlebotomies, sample preparations, and POC testing.
  • Assesses competency and counsels employees making recommendations and providing documentation to leadership when further disciplinary action is required.
  • Assists with laboratory procedural instruction to new or subordinate personnel.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Other related duties as required.
  • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
  • This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
  • High school diploma or equivalent
  • 2 years’ experience as a phlebotomist in a clinical environment
  • Must have computer skills and dexterity required for data entry and retrieval of information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally.
  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
  • Strong interpersonal skills.
  • Displays proficiency in blood collection, administrative decision making, and communication skills.
  • Must be knowledgeable in computer downtime procedures.
  • Phlebotomy Technician Certification (PCT)
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