Phlebotomy Supervisor

About the position

The Phlebotomy Supervisor will oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy, and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations, and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised. The position requires working Monday to Friday from 6:00 AM to 6:00 PM.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings.
• Performs QA audits and schedules site visits appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs, and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection, and hiring of new employees.
• Responsible for training, coaching, supervision, and development of staff.
• Monitors ongoing performance of employees; provides corrective action and counseling as required.
• Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime for employees.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility.
• Maintains budget control throughout the year in areas of responsibility.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory or other healthcare environments.
• Bachelor's Degree.
• High School Diploma or Equivalent.

Nice-to-haves

• Customer service in a retail or service environment preferred.
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program Blueprint for Wellness.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 'MyDay' off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.