Phlebotomy Manager

PTI Health•Hyde Park, DE

6d•$60,000 - $80,000•Remote

About The Position

This exempt position requires skills in employee management, Human Resources, and customer service. Duties include budgeting, hiring, ordering medical supplies, maintaining employee and contractor records, and scheduling. You should be able to complete administrative tasks accurately, and in a timely manner in a stressful situation with a problem-solving attitude. The Phlebotomy Manager must be able to manage and mentor a team of phlebotomists including celebrating team and individual successes and disciplining and correcting team and individual shortcomings and failures. You must be as willing to have the hard conversations as you are the easy conversations including terminating the employment of employees who aren’t successful. The phlebotomy manager must be aware of HR and labor law guidelines and be very detailed in keeping employment records. This position will work remotely, but will be required to travel between our Delaware, PA, and NJ offices as required for new employee orientations and employee ride along visits, etc.

Requirements

Experience in a health care setting a plus
Experience with phlebotomy a plus
Proven work experience as a Healthcare Administrator, Medical Office Manager, or relevant management role
Knowledge of human resource regulations and requirements
Knowledge of healthcare regulations and medical law
Knowledge of accounting, data, and administrative processes and principles
Knowledge of medical issues and terminology
Familiarity with databases and spreadsheets (especially MS Excel)
Strong organizational and time-management skills
Communication skills with a problem-solving attitude
Ability to handle medical records discreetly
Ability to multi-task and perform well in stressful situations
Communication skills and a customer service orientation
Team management skills
Great communication and people skills
Excellent problem-solving skills
Knowledge and experience in business, supervision, and management.
Knowledge of the functions, operation, and mission of the specific department.
Better than average written and spoken communication skills.
Outstanding interpersonal relationship building and employee coaching and development skills.
Management experience in a team-oriented workplace preferred.
Demonstrated ability to lead and develop a department and department staff members.
Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access.
General knowledge of various employment laws and practices and employee relations.
Evidence of the ability to practice a high level of confidentiality.
Excellent organizational management skills.

Nice To Haves

Experience in a health care setting a plus
Experience with phlebotomy a plus
Management experience in a team-oriented workplace preferred.

Responsibilities

Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of Phlebotomists.
Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Document employee performance appropriately in employee files.
Maintain employee work schedules including assignments, job rotation, training, paid time off, cover for absenteeism, and overtime scheduling.
Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.
Ensure all phlebotomists follow PTI policies and procedures.
Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Monitor budgets and prepare reports a required.
Order medical and office supplies stock.
Keep records of expenses and suggest ways to minimize costs.
Update patient health records, including visits and insurance data.
Ensure PTI operational standards are met.
Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
Communicate regularly with other managers and employees throughout the organization.
Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
Provide reports on productivity, quality and customer service metrics.
Answer queries from doctors, phlebotomists, and patients.
Handle complaints or other issues.