Phlebotomy - Outpatient 40 hour days 7A-3:30P w/rotating Sat 7a-12p including minor holidays [312 Bedford Street Whitman MA]

Boston Medical Center•Brockton, MA

5d•$19 - $27•Onsite

About The Position

POSITION SUMMARY: Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies. Communicates effectively to all levels of laboratory staff and external contacts, and acts as a resource for phlebotomy technicians. Position: Phlebotomy II - Outpatient Department: Lab Medicine Schedule: Full time Outpatient 40 hour days 7A-3:30P w/rotating Sat 7a-12p including minor holidays [312 Bedford Street Whitman MA] ESSENTIAL RESPONSIBILITIES / DUTIES: Performs venipuncture on patients.

Requirements

High School Diploma or GED.
Completion of a NAACLS accredited phlebotomy program.
ASCP CERTIFIED, and more than Five years of Phlebotomy, and/or specimen processing experience required.
Phlebotomy Certification or seven years of experience is required.
FIve years of Phlebotomy, and/or specimen processing experience required.
Phlebotomy & Clinical Knowledge Knowledge of venipuncture techniques, specimen handling, order of draw, infection control, and safety protocols.
Patient Care & Communication Skills Ability to communicate clearly and compassionately with patients, including explaining procedures and offering reassurance, particularly for anxious or pediatric patients.
Strong English communication skills—both oral and written—and well-developed interpersonal skills are essential for interacting effectively and courteously with both internal and external contacts in a customer-service–oriented manner.
Technical Proficiency & Equipment Use Proficient in the use of phlebotomy equipment—including needles, vacutainers, butterfly sets, tourniquets, and centrifuges—and able to troubleshoot common technical issues.
Demonstrates strong technical competency with hospital computer systems such as Microsoft Office, patient registration platforms (e.g., EPIC), and Laboratory Information Systems (e.g., Sunquest).
Attention to Detail & Accuracy Ability to correctly label specimens, follow collection requirements, verify patient identity, and prevent errors that affect test integrity.
Infection Prevention & Safety Compliance Understanding and adherence to OSHA, CLIA, and facility safety standards; proper PPE use, sharps safety, and biohazard handling.
Time Management & Efficiency Ability to manage patient flow, prioritize urgent draws, and maintain productivity in fast-paced clinical or laboratory settings.
Critical Thinking & Problem-Solving Ability to assess difficult veins, adjust techniques, respond to adverse reactions (e.g., syncope), and know when to escalate concerns.
Professionalism & Interpersonal Skills Ability to maintain a calm, respectful, and customer-service–oriented approach while interacting with patients, nurses, and clinical staff.
Must be able to maintain strict confidentiality of all personal/health sensitive information

Responsibilities

Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens.
Positively identifies all patients according to laboratory policies and procedures.
Verifies identification of specimens and labels specimens according to laboratory policies and procedures.
Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.
Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures.
Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens.
Routes and distributes specimens to appropriate lab sections within specific time frames.
Assists in the pickup and delivery of specimens as needed.
Prepares all workstations with essential supplies.
Performs special procedures and waived point of care testing as requested by supervisors, assistants, and specialists.
Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.
Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
Utilizes technical training and acquires in-depth knowledge of the LIS (SunQuest and EPIC) and its functions.
Performs order/entry, inquiry, crediting, and other basic LIS (SunQuest and EPIC) functions in the laboratory information system according to policies and procedures.
Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.
Answers the telephone according to department policy and procedure.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
Manages time appropriately and meets BMC standards for attendance and punctuality.
Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned.
Assists in training new lab support technicians and phlebotomy students.
Completes all laboratory and hospital safety, compliance, and competency training as assigned.
Follows established hospital infection control and safety procedures.
Performs special procedures as requested by supervisors, assistants, and specialists.
Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed
Assists supervisors with writing training programs, standard operating procedures, and establishing competencies.
Assists in training new phlebotomists and phlebotomy students.
Participates in quality improvement (QI) activities according to Laboratory policies and procedures.
Offers input for performance improvement and participates in validating the effectiveness of implemented solutions.
Recognizes and resolves technical and non-technical problems in the laboratory.
Anticipates problems to circumvent customer dissatisfaction.
Obtains help in problem-resolution as appropriate.
Records information on the problem log and reports all issues to supervisory staff.
Adapts to changes in the departmental needs including, but not limited to, offering assistance to other team members, adjusting assignments, and fostering teamwork.
Performs special procedures as requested by supervisors, assistants, and specialists.
Performs point of care waived testing, maintains instruments, training and competencies