Phlebotomy Coordinator - FT

Mercyhealth Wisconsin and Illinois•Riverside, CA

5d•$20 - $30

About The Position

Essential Duties and Responsibilities Exhibits expertise in all aspects of phlebotomy tech 3 role Exhibits expertise in all aspects of phlebotomy central processing workflow. Exhibits expertise in all aspects of customer service specialist role. Supervises phlebotomy partners, performs and assures training is completed and competency checklists are completed for phlebotomy staff. Conducts partner performance evaluations, assigns tasks and manages phlebotomy work schedule when call ins occur. Interacts with Nursing, Emergency, Outpatient and Occ Med departments as needed. Oversees nursing staff training/competency for decentralized phlebotomy functions including blood glucose monitoring. Management of blood glucose interface including troubleshooting blood glucose interface and blood glucose instruments as necessary.; Manages Breathalyzer program. Maintenance of breathalyzer equipment and provides yearly follow up training on breathalyzer and urine drug screen collection program. Manages phlebotomy/central processing inventory. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Requirements

High school diploma.
Three years minimum experience in phlebotomy, customer service specialist and central processing roles of the laboratory.
Phlebotomy Certification required or 7 years of phlebotomy experience in lieu of certification.
Must be able to work independently with minimal supervision.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Nice To Haves

Good eye/hand coordination and close vision required.

Responsibilities

Exhibits expertise in all aspects of phlebotomy tech 3 role
Exhibits expertise in all aspects of phlebotomy central processing workflow.
Exhibits expertise in all aspects of customer service specialist role.
Supervises phlebotomy partners, performs and assures training is completed and competency checklists are completed for phlebotomy staff.
Conducts partner performance evaluations, assigns tasks and manages phlebotomy work schedule when call ins occur.
Interacts with Nursing, Emergency, Outpatient and Occ Med departments as needed.
Oversees nursing staff training/competency for decentralized phlebotomy functions including blood glucose monitoring.
Management of blood glucose interface including troubleshooting blood glucose interface and blood glucose instruments as necessary.
Manages Breathalyzer program.
Maintenance of breathalyzer equipment and provides yearly follow up training on breathalyzer and urine drug screen collection program.
Manages phlebotomy/central processing inventory.