Phlebotomy and Customer Service Specialist County Line (Full Time/Day Shift)

Penn Medicine • Gap, PA

114d

About The Position

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? The position is full-time (40 hours/week) on a day shift, Monday-Friday from 6:45 am to 3:30 pm with every 4th Saturday rotation.

Requirements

• High school diploma or equivalent.
• Completion of educational requirements additional formal education training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association AHA Basic Life Support, formerly Healthcare Provider AHA Heart Saver courses for CPR are not accepted required within 30 days of hire.
• One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One 1 year experience with basic keyboarding, personal computer use, and other office setting equipment.

Nice To Haves

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One 1 year of Epic or equivalent Electronic Medical Record experience.

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols.
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, 'receiving' specimens, canceling tests, running collection lists and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and or inventory of equipment and supplies according to unit department standards.
• Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled appointments.
• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
• Verifies patient, guarantor, coverage and hospital account information.
• Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors.
• Prepares and or releases records or orders in the e-Health record.
• Scans all necessary documents into appropriate medical record.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Ability to resolve work queue issues and missing registration items via electronic medical record.
• Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
• Understands and supports Point of Service Collections.
• Performs all necessary functions needed to collect patient financial obligations.
• Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.
• Other duties as assigned.

Benefits

• Comprehensive compensation and benefits program including prepaid tuition assistance.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED