Phlebotomist- Family Medicine- Biltmore

Mountain Area Health Education Center - MAHEC•Asheville, NC

3d•Onsite

About The Position

JOB SUMMARY: The primary purpose of this position is to provide phlebotomy services to patients of all ages. This role includes performing venipunctures and finger sticks, processing medical laboratory tests, and documenting results for the diagnosis and prevention of disease while adhering to the regulatory requirements of CLIA and COLA. Additionally, this position will operate and maintain designated moderately complex lab equipment. SPECIFIC RESPONSIBILITIES: Performing controls on CLIA waived tests Perform controls and required maintenance on designated moderately complex lab equipment Cleaning and stocking specimen collection areas Monitoring lab schedule for appointment arrivals and escorting patients to the lab Practice proper patient identification Collecting specimens from patients Reviewing orders for accuracy Reviewing specimen processing instructions for accuracy Requisitioning and processing samples, including centrifuging and any special processing instructions Preparing samples for pick-up from reference lab(s) Preparing samples for point of care testing Prepare and process samples for moderately complex testing Documenting point of care results timely and per policy Escalating abnormal and critical results per policy Practice infection prevention control standards at all times Monitor and respond to EHR messaging, and voicemails timely Serve as preceptor for phlebotomy students or clinical staff Actively embraces and supports divisional and organizational initiatives Supports other MAHEC labs as needed Serves as a back-up for clinical team members as needed This role description is a general description of the essential job functions. It is not intended to describe all the duties the Phlebotomy II may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs (yearly?) organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

Requirements

Graduate from an accredited phlebotomist program preferred
3-5 years of phlebotomy experience in an ambulatory setting with patients of all ages
Knowledge and experience documenting patient care in an electronic health record
Knowledge of medical laboratory principles, standards, and tests
Knowledge of medical laboratory safety and infections control policies
Knowledge of medical laboratory equipment
High School Diploma
Current CPR certification
Regular attendance on-site is an essential function of this position.

Nice To Haves

Ability to speak Spanish strongly preferred.

Responsibilities

Performing controls on CLIA waived tests
Perform controls and required maintenance on designated moderately complex lab equipment
Cleaning and stocking specimen collection areas
Monitoring lab schedule for appointment arrivals and escorting patients to the lab
Practice proper patient identification
Collecting specimens from patients
Reviewing orders for accuracy
Reviewing specimen processing instructions for accuracy
Requisitioning and processing samples, including centrifuging and any special processing instructions
Preparing samples for pick-up from reference lab(s)
Preparing samples for point of care testing
Prepare and process samples for moderately complex testing
Documenting point of care results timely and per policy
Escalating abnormal and critical results per policy
Practice infection prevention control standards at all times
Monitor and respond to EHR messaging, and voicemails timely
Serve as preceptor for phlebotomy students or clinical staff
Actively embraces and supports divisional and organizational initiatives
Supports other MAHEC labs as needed
Serves as a back-up for clinical team members as needed

Benefits

Full time position + full benefits available
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

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