Phlebotomist

HealthPartners•Andover, MN

36d

About The Position

Performs blood draws and fingersticks per provider orders. Performs protime, hemoglobin and glucose testing. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

Requirements

Must possess a high school diploma.
Organizes effectively
Establishes priorities
Understands regulations and procedures to administer patient care
Knowledge of medical equipment and instruments to administer patient care
Knowledge of common safety hazards and precautions to establish safe working conditions
Ability to maintain records, write reports and respond to correspondence
Skill in developing and maintaining department quality assurance
Maintain effective working relationships with patients, medical staff, and the public
Ability to react calmly and effectively in emergency situations
Ability to interpret, adapt, and apply guidelines and procedures
Ability to communicate clearly
Ability to work quickly under pressure
Works productively as a team player

Nice To Haves

Graduate of a phlebotomy program preferred.
One year of recent experience in an accredited laboratory preferred.

Responsibilities

Assists in orientation and training of new personnel as assigned to ensure established procedures are clearly understood and followed. Documents training on the training checklist.
Participates actively in self-development and educational activities.
Handles patient's questions, concern regarding procedures.
Identifies and works to resolve problems with other departments and individuals in a constructive manner.
Focuses on solving the problem, not blaming.
Effectively shares job knowledge with new employees.
Places team goals above own interests.
Communicates results (via telephone, paper or computer) to providers in accordance with laboratory procedures and policies.
Participates in quality improvement activities including: analyzing proficiency testing samples, performs and documents quality control, monitors and distributes results according to established guidelines to ensure accuracy of tests performed in the clinic.
Performs phlebotomy and capillary punctures on patients to obtain samples for testing in accordance to lab policy and procedure.
Performs various clerical duties as assigned such as filing paper orders, result sheets, monthly paperwork (QA).
Prepares test orders and specimens for testing and/or transfer to reference laboratory.
Proper use of standard precautions, protective barriers, use of aseptic technique and disposal of infections/hazardous waste.
Complies with Code of Conduct.
Identifies and responds to issues of confidentiality, performs within legal and ethical boundaries.
Complies with applicable legislation such as OSHA, CLIA and COLA standards.
Answers incoming calls and respond appropriately. Greets patients warmly and instructs on specimen collection procedures.
Recognizes and responds to written, verbal and nonverbal communications in an appropriate and timely manner.
Greets patients with a warm welcome and completes interactions with a warm closure.
Patient Advocacy: Assures patient's rights to privacy, safety and confidentiality.
Respects, embraces and values diversity.
Monitors and requests lab supplies to ensure proper inventory and avoid interruption in service.
Performs and documents maintenance, troubleshoots and documents equipment malfunctions, contacts repair service and instructs other employees in proper instrument use to ensure proper functioning of laboratory equipment.
Performs other duties and responsibilities as assigned.