Phlebotomist

TRILLIUM HEALTH INC•City of Rochester, NY

13d

About The Position

Join us and be part of a mission‑driven team that prioritizes innovation, collaboration, and continuous development. The Phlebotomist is responsible for the safe, accurate, and timely collection of blood and other specimens in a Family Medicine clinical setting. This role supports high‑quality patient care, efficient clinic operations, and compliance with FQHC and New York State Article 28 regulations. The Phlebotomist works collaboratively with providers, nursing staff, and front office teams and utilizes the Epic electronic health record to ensure proper documentation, specimen tracking, and workflow coordination.

Requirements

High School Diploma or equivalent required
Current nationally recognized Phlebotomy Certification required
Minimum of 3 years phlebotomy experience, preferably in primary care, Family Medicine, or multi‑specialty settings
Epic EHR experience required
Strong interpersonal skills with ability to work effectively with diverse populations
High attention to detail and accuracy
Strong understanding of infection control practices

Nice To Haves

Experience in an FQHC, Article 28, or similar regulated environment preferred

Responsibilities

Perform venipuncture and capillary blood collection for patients of all ages, including newborns, infants, children, adolescents, and adults
Demonstrate age‑appropriate techniques to ensure patient comfort and cooperation
Properly identify patients and specimens in accordance with clinical and regulatory standards
Ensure patient comfort, dignity, and privacy during specimen collection
Prepare specimens for transport, processing, and testing according to laboratory protocols
Recognize and respond appropriately to adverse reactions and escalate to licensed staff when needed
Support clinic flow by coordinating specimen collection with provider schedules
Collaborate with nursing staff, providers, and medical assistants to ensure timely and accurate completion of lab orders
Perform blood collection using sterile technique following infection control, laboratory, and organizational policies
Ensure proper specimen labeling, packaging, and handling to maintain integrity
Prepare and secure specimens for lab pickup and transport, following chain‑of‑custody and temperature requirements when applicable
Maintain phlebotomy supplies and notify leadership of inventory needs
Assist with room turnover and environmental safety/infection prevention tasks as needed
Document specimen collection accurately and timely in the Epic electronic health record
Verify lab orders, labels, and order statuses in Epic
Use Epic workflows to ensure specimens are correctly tracked and resulted
Adhere to all FQHC, Article 28, HIPAA, OSHA, and infection control regulations
Follow procedures for specimen handling, disposal, and exposure prevention
Participate in audits, quality improvement initiatives, and competency assessments
Maintain patient confidentiality and protect all sensitive information
Report documentation or order discrepancies to clinical leadership
Demonstrate respect and support for patients, employees, and visitors with diverse lived experiences
Commitment to the organization’s mission, vision, and values
Maintain confidentiality of all patient, employee, and proprietary information
Participate in compliance audits, quality improvement initiatives, and continuous improvement activities
Perform other duties as assigned