Phlebotomist - Laboratory

Dartmouth-Hitchcock Concord•New London, NH

54d

About The Position

Perform venipunctures and skin punctures competently and expediently from patients of all ages; enters or retrieves test orders in the laboratory information system; instructs patients on how to properly collect urine and other specimens; processes specimens for testing in-house and for reference lab testing. Other responsibilities include phone calls, result query, printing/faxing, and assist with other laboratory related duties as assigned.

Requirements

High School graduate or equivalent required.
Prior phlebotomy experience or completion of approved phlebotomy program required
Ability to work independently.
Ability to adhere to deadlines and manage changing volumes.
Strong computer ability desired.
Excellent communication and interpersonal skills required.
Proven experience working with the public.
applicant must be honest, dependable, able to multi-task, and be detail oriented.

Nice To Haves

12-18 months medical/technical experience desired.
Phlebotomy or Medical Assistant certificate preferred; (ASCP preferred)
BLS Certification (obtained within 3 months of hire.)

Responsibilities

Understands process to identify test requirements.
Uses laboratory information system for test ordering.
Verifies information and tests ordered via the information system against requisitions, and clarifies questions with provider's offices or nursing departments when necessary.
Has working knowledge of standing order process.
Adjusts approach to patients and families in accordance with age group.
Consistently draws blood competently and expediently with as little patient discomfort as possible.
Maintains knowledge of specific specimen requirements, and follows the correct order of draw based on tube type and special handling of tests. Utilizes proper resources for obtaining specimen requirement information.
Is able to obtain blood samples from patients of all ages whether outpatient or inpatient.
Supports and reassures patients during procedures.
Follows lab procedure for patient identification and labels samples accurately.
Uses a combination of verbal communication with inpatients along with the mobile laboratory information system barcode device, to retrieve orders and print labels at the patient bedside, ensures positive patient identification.
Prioritizes STAT orders, scheduled orders, and outpatients.
Accurately and expediently processes specimens delivered to the lab.
Assists in training new phlebotomists/aides, as assigned by Supervisor or Director.
Assists Medical Technologists as necessary.
Knows how to print patient demographic sheets to send to reference lab when required.
Processes specimens for reference labs.
Understands the different tubes and labeling requirements for each reference lab.
Knows how to complete paperwork for each reference lab.
Knows how to determine specimen requirements for tests sent to each reference lab.
Bags and stores specimens at appropriate temperatures for reference lab tests.
Has specimens ready for courier pickup at scheduled times.
Maintains training for IATA Specimen packaging and shipping.
Completes and processes a variety of forms. Obtains pre-authorizations and patient signatures.
Answers phone calls professionally and politely.
Knows how to place calls on hold and transfer calls as necessary.
Understands when to answer questions and when to refer callers to a technologist or supervisor.
Uses laboratory information system for result query and report printing.
Knows how to use the hospital information system to fax results.
Ensures blood drawing stations are clean and well stocked.
Understands which patient services are to be charged venipuncture charge.
Reviews requisitions for order entry accuracy, following established protocol.
Adheres to current documentation standards and policies.
Releases results only to authorized individuals.
Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Follows standard precautions at all times.
Discards sharps into a rigid sharps container.
Uses personal protective equipment appropriately and when needed.