Phlebotomist

CCRM Fertility•Austin, TX

20d•Onsite

About The Position

The Clinical Laboratory Assistant is responsible for performing phlebotomy procedures, blood processing, obtaining lab results from reference laboratories, maintenance of computer generated logs and reports related to patient testing, billing and other lab related duties. This staff position works in conjunction with the billing office to coordinate patient charges and collect payment at the time of services. The Clinical Laboratory Assistant must demonstrate knowledge and skills in phlebotomy, blood processing, and administrative and patient care duties related to the clinical laboratory. He/she reports directly to the Clinical Laboratory Manager. This position also takes direction from the Assistant Laboratory Manager and Medical Technologists. CCRM is an industry leading pioneer in fertility science, research and advancement, offering access to national network of award-winning physicians, a full suite of fertility services, innovative technology and cutting edge labs. CCRM is currently comprised of eleven locations spanning the U.S. and Canada with growth planned for continued network development on a domestic and international basis.

Requirements

Current phlebotomy certification required.
One year phlebotomy experience required.
High School diploma or Equivalent required.
Knowledge of phlebotomy protocols obtained through a phlebotomy training program including practical training.
Working knowledge of laboratory software.
Minimum of 200 documented, successful blood draws required.
Must have excellent phlebotomy skills.
Must demonstrate knowledge and skills in phlebotomy, specimen processing and administrative and patient care duties.
Strong computer skills, ability to use basic office equipment.
Strong ability to follow procedures and protocols is essential.
Must be organized with a strong ability to multi-task, prioritize, have strong attention to detail, and a strong ability to utilize time efficiently.
Must have a strong ability to act independently as well as be able to work effectively in a team.
Must have excellent customer service skills, exhibiting courteous, compassionate, and respectful treatment of internal and external customers at all times.
Must have excellent communication skills and make it a priority to consistently communicate positively and professionally with all staff members, physicians and patients.
Must demonstrate the ability to be a team player and possess a willingness to perform duties that are assigned or delegated in a timely manner.
Participate in identifying problems and suggesting solutions.
Maintain confidentiality of all work information.
Maintain strict confidentiality for all patient and clinic information, consistent with established security and confidentiality policies and HIPAA regulation at all times.
Understand and assess for domestic violence and child abuse issues and reporting responsibilities. Will report concerns to Medical Director and Clinical Laboratory Manager.

Responsibilities

Provides phlebotomy services to clinical laboratory patients according to established procedures and protocols including proper patient identification, patient preparation, specimen collection and labeling.
Confirms all patient demographic information with patient per established protocols, requests and facilitates correction of all inaccuracies.
Confirms accuracy of patient insurance information and ensures use of contracted reference laboratory when appropriate per established procedures. Routes billing information correctly as “bill insurance”; “bill patient”; or “bill client”.
Correctly processes samples per established protocols for testing including required transportation and storage conditions, completion of requisition forms, and transmission of electronic data per protocol.
Generates correct billing, charges, and payment information as required for laboratory services.
Keeps work area clean and tidy at all times. Follow blood borne pathogen handling and disposal procedures per OSHA guidelines.
Assures availability of adequate supplies for phlebotomy procedures. Perform inventory at pre-established intervals; order supplies to maintain minimum inventory levels.
Reviews and maintains the RSO to reflect appropriate current and pending orders on a daily and weekly basis.
Works with genetic laboratories to ensure proper billing; resolves any patient billing complaints and issues.
Participates in quality assurance and improvement activities on an ongoing basis as defined by laboratory management and quality team.
Consistently protects computer access by locking and signing off computer programs when needed.
Performs other duties as assigned.