Phlebotomist (Customer-Facing Retail Clinic)
About The Position
Any Lab Test Now is a nationally recognized provider of direct-access laboratory testing services, empowering individuals to take control of their health through convenient and affordable testing options. We offer thousands of lab tests, including blood tests, DNA tests, paternity tests, drug screening, and wellness panels — all without a doctor's order. Our retail clinic in Novi, MI, is seeking an energetic, customer-focused Phlebotomist to join our growing team. This position combines strong clinical skills with excellent customer service, as you will interact directly with patients in a retail healthcare environment. The ideal candidate is comfortable performing venipuncture, following laboratory protocols, assisting customers, and maintaining a professional and welcoming environment.
Requirements
- Phlebotomy Certification
- Minimum two years of recent experience performing venipuncture and capillary blood draws in a clinical setting on diverse populations
- Knowledge of common laboratory blood tests
- Understanding of HIPAA patient privacy requirements
- Strong customer service and interpersonal skills
- Ability to explain testing services to consumers and business customers
- Strong computer skills, including Microsoft Office and email
- Strong organizational skills, including inventory tracking and record keeping
- Excellent verbal and written communication skills.
- Attention to detail and adherence to procedures
- Dependable, reliable, and punctual.
- Self-starter with strong problem-solving abilities
Nice To Haves
- Experience working with Quest Diagnostics or LabCorp
- Experience performing drug screens
- Experience with DNA or paternity testing
- CPR Certification
- Sales or customer service experience
- Experience with QuickBooks or similar business systems
Responsibilities
- Open and close the facility as needed.
- Assist customers in person and over the phone
- Perform venipuncture and capillary blood collection
- Collect specimens, including blood, urine, saliva, and buccal swabs
- Perform drug testing in accordance with DOT guidelines
- Verify patient identification and testing requirements
- Enter customer information into the lab ordering system
- Prepare specimens according to partner laboratory specifications
- Label, package, and ship specimens to partner laboratories
- Maintain chain-of-custody documentation for drug and DNA testing
- Process required laboratory paperwork and documentation
- Prepare receipts and process payments using the point-of-sale system
- Complete end-of-day administrative and reporting procedures
- Maintain inventory of medical supplies and testing kits
- Assist with corporate accounts and employer testing services
- Assist with local marketing activities, including community events and sponsorships
- Maintain a clean, safe, and organized facility
- Ensure compliance with HIPAA, OSHA, CLIA, and DOT regulations
- Perform other duties as assigned
Benefits
- Flexible schedule & Competitive compensation
- Employee discounts & Employer health discount program
- Wellness resources
- Training and professional development
- Paid training & Opportunity for advancement
- Supportive and positive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
