Phlebotomist

Kaiser Permanente-posted 4 months ago
Hillsboro, OR
Ambulatory Health Care Services
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Support the laboratory function of providing diagnostic information for use in patient care by ensuring proper collection and processing of laboratory specimens. Perform or assist with special procedures; mentor/orient students and new employees; ensure workflow meets service delivery needs. Respond effectively to member, clinicians, nursing staff and other department needs.

  • Perform order entry, specimen collection and processing according to Work Instructions (WI), clarify clinician orders; obtain pertinent patient information; accurately identify patients; determine specimen requirements and collect patient sample using appropriate process of venipuncture or capillary collection based on patient age and/or condition.
  • Assure completeness and accuracy of specimen labeling.
  • Obtain and enter appropriate patient or specimen information into laboratory computer system.
  • Provide good customer service to all members.
  • Prioritize workload according to urgency of request; coordinate activities of the Phlebotomy and Laboratory Service/Technical Assistant workgroups to meet operational service needs.
  • Act as resource for medical or laboratory staff.
  • Provide information and facilitate specimen or order problem investigation and resolution.
  • Using appropriate resources, make decisions as required for sample collection and patient processing.
  • Facilitate communication between Phlebotomists and Laboratory Service/Technical Assistants in problem solving and member assistance, triaging to supervisor as needed.
  • Provide instructions to physicians, nursing staff and patients in proper specimen collection, answering related questions accurately.
  • Evaluate, process and coordinate specimens for testing and/or shipping by following applicable WI.
  • Centrifuge, aliquot, separate, refrigerate, freeze or handle specimens as required to maintain specimen integrity.
  • Consult computer information for special handling instructions, referring questions to Client Services or technical specialist(s) for additional handling or shipping instructions when indicated.
  • Complete appropriate forms as applicable.
  • Use laboratory computer system to obtain patient demographics, perform order entry, enter pertinent clinical information, generate barcode labels and ensure tracking of each test ordered and each specimen collected and/or received.
  • Print reports.
  • Use laboratory information computer system to track specimens.
  • Perform all duties required of Laboratory Service/Technical Assistant.
  • Assist clinician or Pathologists with bone marrow collection and processing.
  • Perform isolation procedures, bacterial, acid-fast and fungal blood cultures, blood smear preparation, microbiology set-up and Code 99 (Code Blue) response as required and ordered by clinician.
  • Remain current in new and revised work instructions and lab and organizational policies.
  • Periodically review procedure manuals, Quality System documents and organizational policies.
  • Assist supervisor, coordinator or specialist in identifying and reporting any procedural discrepancies.
  • Complete annual requirements (PPD, safety etc.).
  • Provide input into development or revision of procedures to meet operational needs.
  • Attend and participate in staff meetings.
  • Support department workflow and records maintenance through accurate workload recording, quality assurance monitors, supply inventory, quality control checks and records.
  • Completion of an Accredited Phlebotomy Program which includes successful completion of an experience practicum OR Minimum eighteen (18) months of phlebotomy experience within the previous five (5) years in a multi-patient clinical laboratory.
  • High School Diploma or General Education Development (GED) required.
  • Demonstrated customer-focused service skills.
  • Demonstrated understanding of basic phlebotomy principles and techniques.
  • Detail oriented, able to handle multiple tasks in a limited time frame.
  • Able to produce high quantity/quality of work, problem solve, exercise good judgment.
  • Adaptable.
  • Able to bend, stoop, reach and lift minimum of 10 pounds.
  • Demonstrated written and verbal communication skills with command of the English language.
  • Demonstrated interpersonal skills, teamwork.
  • Working knowledge of keyboard/data entry.
  • Minimum four (4) years phlebotomy experience in a multi-patient laboratory setting including geriatric, pediatrics, inpatient and/or difficult phlebotomy draws.
  • National Phlebotomy certification.
  • Thorough understanding of phlebotomy principles and techniques and phlebotomy equipment.
  • Thorough understanding of sample collection requirements.
  • Knowledge of Medical Terminology.
  • Written and verbal communication skills.
  • Demonstrated excellence in interpersonal skills, teamwork, independent worker.
  • Leadership skills.
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