Phlebotomist Test Coordinator - Chicago, IL

Natera • Chicago, IL

126d

About The Position

A Natera Test Coordinator Phlebotomist serves patients by scheduling and identifying the best method for retrieving blood; preparing specimens for laboratory testing; and reconciling paperwork requirements as needed. This is an onsite position in the greater Chicago, IL area.

Requirements

• Minimum of 2 years of phlebotomy experience, oncology experience required.
• BS/BA degree (preferred).
• High School Diploma (or equivalent) required.
• Phlebotomy Certificate (if required by State).

Responsibilities

• Split clinical and administrative duties: Patient communications, including draw and timing requirements.
• Administrative duties, such as accessing patient information and reports in Electronic Medical Record (EMR), scheduling patients, aligning available blood draw times to clinic requirements, etc.
• Work from home time to be noted on timecard, submitted weekly.
• Requires tracking and data entry for each draw completed, including billing information when applicable.
• Verifies test requisitions by comparing information with EMR information, bringing discrepancies to the attention of unit personnel and/or resolving missing information fields.
• Verifies patient by reading and securing patient identification.
• Obtains blood specimens by performing venipunctures.
• Maintains specimen integrity by using aseptic technique, following department procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log, identifies and reports needed changes to process.
• Maintains safe, secure, and healthy work environment by following CAP CLIA standards and procedures, following with compliance and/or legal regulations.
• Work with assigned field team and internal channels to maintain & support existing customers.
• Successfully drive completion and efficiency rates set by the business unit.
• Articulate product and program specifics to the Natera patient community and interested parties.
• Identifies, nurtures and grows patient relationships to influence, schedule, and renew ongoing Natera testing.
• Makes required outbound calls as set by the business needs.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; refers unresolved orders back to the originator for further clarification; notifies clinic contact/supervisor of unresolved orders.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations.
• Enhances phlebotomy department reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to patient experience.
• Manages logistical requirements/printing of patient reports for associated clinic.
• Manages general billing questions/triaging for resolution with patients.
• Scheduling pick-ups from courier services - FedEx or Medspeed.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Free testing for Natera employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Generous employee referral program.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees