SUMMARY: This position is responsible for providing clinical and administrative support to pediatric providers in an office-based clinic setting. Involves frequent patient/parent interaction. Requires excellent phlebotomy skills. DUTIES AND RESPONSIBILITIES: Patient Intake Greets patients, in person or on the telephone; answers or refers inquiries. Directs and/or accompanies patients to the triage room upon completion of phlebotomy. Specimen Collection & Processing Arranges phlebotomy room instruments, supplies, and equipment. Obtains blood specimens from patients by skin puncture or venipuncture using appropriate techniques and maintaining the integrity of the specimen in relation to the test being performed and/or requested. Instructs patients in the proper collection and preservation of urine samples. Labels sample accurately and completely. Responsible for processing all specimens in accordance with established protocols. Clinic Flow Optimization: Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality. Follows clinic workflow and provides feedback for adjustments to workflow as needed. Equipment, Supplies & Inventory Maintains inventorying stock & supplies and advises supervisor to place orders as needed. Sterilizes medical instruments. Compliance with Policies & Procedures Monitors and maintains essential patient care and safety during procedures; applies safety principles as identified by established policy.Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals. Maintains a safe, secure, and healthy work environment. Follows, and enforces standards and procedures; complies with legal regulations. Enhances health care practice reputation. Performs other related duties as assigned by management.
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED