Phlebotomist Lead, UofL Hospital, Lab,7p-5:30a

UofL Health•Louisville, KY

8d•Onsite

About The Position

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. The Lead Phlebotomist shall assist the Phlebotomy Supervisor by coordinating the daily activities of processors and phlebotomists. The employee shall perform technical work as well as supervisory duties. The primary functions of this position are ensuring phlebotomy collections are performed within established turn-around times and ensuring specimens are processed in a timely manner upon receipt in the Laboratory. The Lead Phlebotomist monitors and distributes daily workload among the phlebotomists and processing workstations. The Lead demonstrates good judgment in routine, day-to-day decisions, makes decisions and takes action, while considering the impact of various options when making decisions. Develops and delivers educational programs for both individuals and groups in both the laboratory and nursing departments. Builds a strong working relationship with internal and/or external customer to meet customer needs. Acts as a role model for AIDET, practicing courteous and professional behavior with co-workers, medical staff, patients, visitors and others. Demonstrates competence in technical, critical thinking and interpersonal skills. Assists the Phlebotomy Supervisor in assuring compliance with Medical Necessity. Supports and promotes the Infection Control and Safety Policies of the Hospital and Laboratory. Supports the core behaviors, standards, values, and missions of the organization and accrediting bodies. The Lead shall assist the Laboratory Supervisor in reviewing and maintaining laboratory standards and policies in accordance with accrediting bodies, including, but not limited to CAP, CDC, CLIA, FACHT, FDA, JCAHO, and HCFA.

Requirements

High school graduate or equivalent. (required)
2 years of phlebotomy experience (required)
Previous specimen processing experience (required)
Phlebotomy certification (required)
BLS (required)
Superior Customer service skills
Superior Organization skills
Strong Computer skills
Excellent communication skills
Extreme attention to detail
Superior ability to prioritize work duties
Skilled at remaining calm during periods of stress
Must be able to communicate effectively in both verbal and written formats.
Must be able to present in front of small and large groups.
Able to critically think through complex situations and process improvements.
Able to assist others in developing clinical reasoning skills.
Computer literate

Nice To Haves

Completion of certified phlebotomy program (preferred)
Experience with Microsoft Word, Microsoft Excel, and Cerner EHR preferred

Responsibilities

Coordinates daily activities of the processors and phlebotomists
Performs technical work as well as lead duties.
Ensures collections are performed within established times.
Ensures specimens are processed in a timely manner.
Teaches phlebotomy classes to laboratory and nursing personnel.
Performs and maintains time and attendance.
Monitors staffing needs and distributes daily workload.
Maintains staffing for call-ins or other unusual circumstances.
Actively supports and promotes hospital and laboratory Infection Control and Safety policies.
Assures compliance with Medical Necessity.
Acts as a role mode of AIDET while supporting the core behaviors, standards, values, and missions of the organization.
Demonstrates proficient interpersonal skills.
Demonstrates competency in technical and critical thinking.
Performs phlebotomy, processing, neonatal collection and reference lab send out, preceptor training
Reviews, investigates, and responds to customer complaints and deviations to processes
Submits feedback to the Phlebotomy Supervisor for evaluation of section employees (includes Initial competency and skills assessment/validation).
Assists in the orientation of new department employees as demonstrated by the completed orientation checklist in the employees’ personnel file.
Performs direct observation and ensures competency for all department staff.
Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes.
Demonstrates comprehension of all procedures within the department as defined in the Procedure Manuals
Attends required department or hospital meetings.
Maintains an adequate supply inventory in the department.
Serves in a problem-solving role for the department.
Performs other duties as assigned.
Identifies and reports any safety hazards or concerns
Makes suggestions for improvements of procedures and workflow
Communicates to staff consistently.
Maintains compliance with all company policies, standards of work, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned