Phlebotomist III Site Lead

Quest Diagnostics Incorporated • Stafford, VA

361d • $19

About The Position

The PSR III - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III - Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III - Site Lead can provide coverage at multiple locations for multiple roles. The PSR III - Site Lead must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III - Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Must be able to step in for a PSR II and lead one or more PSR on site. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on-site and provide regular input to the group lead or supervisor. The PSR III - Site Lead may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR III - Site Lead must be capable of handling multiple priorities in a high-volume setting.

Requirements

• Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record.

Nice To Haves

• Medical training: medical assistant or paramedic training preferred.
• Minimum 3 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred.

Responsibilities

• Collect specimens according to established procedures.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders.
• Responsible for completing all data entry requirements accurately.
• Enter billing information and collect payments when required.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens.
• Perform departmental-related clerical duties when assigned.
• Read, understand and comply with departmental policies, protocols and procedures.
• Perform verification of patient demographic info/initials post-venipuncture.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications.
• Perform Point of Care (POC) testing at those sites where needed.
• Act as a mentor and resource for new employees.
• Assist with periodic inventory counts.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer problems.
• Ensure staff is following all safety precautions.
• Assist supervisors with the implementation of SOPs.
• Ensure facilities are neat, clean and in good repair.
• Provide effective onboarding services to new clients.
• Partner with Supervisor and Group Lead to assist the transition process.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours.
• 15 PTO days first year.
• Paid Holidays.
• Annual Bonus Opportunity.
• 401(k) with matching contributions.
• Variable compensation plan (AIP) bonus.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Blueprint for Wellness.
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours.
• Opportunities for career advancement.
• Training provided!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees