Phlebotomist III Site Lead

Quest Diagnostics•Fort Pierce, FL

2h•Onsite

About The Position

The Phlebotomist III Site Lead represents the company to patients, drawing quality blood samples and preparing specimens for lab testing while adhering to established practices and procedures. This role involves creating an atmosphere of trust and confidence, explaining procedures, and skillfully, safely, and accurately drawing blood specimens. The Site Lead directs daily activities at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and is responsible for leading more than one Patient Service Representative (PSR) on site. They must ensure that daily activities are completed accurately and on time and can provide coverage at multiple locations for various roles. The position requires demonstrating Quest Leadership Behaviors, focusing on process excellence, confidentiality, and accuracy of patient information. Successful candidates may be assigned to work and direct daily activity in a doctor's office, a patient service center, a house call environment, or long-term care. The Site Lead is expected to step in for a PSR II, act as a coach, mentor, instructor, and resource advisor for new employees, provide effective onboarding services, and serve as a point of contact for on-site staff, providing input to the group lead or supervisor. This role may also involve working with high complexity and/or volume practices, requiring outstanding phlebotomy skills and advanced customer-facing abilities, including verbal and written communication, problem-solving, and collaboration with various functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics, especially for specialty or complex test orders. The Phlebotomist III Site Lead must be capable of handling multiple priorities in a high-volume setting.

Requirements

Outstanding phlebotomy skills (especially for high complexity and/or volume practices)
Higher level of customer-facing skills including verbal and written communications, problem-solving, and collaboration with multiple functions (Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics)
Capable of handling multiple priorities in a high-volume setting
Must be able to step in for a PSR II and lead one or more PSR on site

Responsibilities

Draw quality blood samples from patients
Prepare specimens for lab testing while following established practices and procedures
Create an atmosphere of trust and confidence with patients
Explain procedures to patients
Draw blood specimens in a skillful, safe, and accurate manner
Direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP)
Lead more than one PSR on site
Provide coverage at multiple locations for multiple roles
Ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time
Demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information
Step in for a PSR II and lead one or more PSR on site
Act as a coach, mentor, instructor, resource advisor for new employees
Provide effective onboarding services to new clients
Act as point of contact to staff on-site
Provide regular input to the group lead or supervisor
Work with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills
Handle multiple priorities in a high-volume setting

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities