Phlebotomist II

About the position

Physicians East, P.A. is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina. The Phlebotomist II position is a full-time/part-time/temporary/PRN role based at our Greenville location, with working hours from Monday to Friday, 7 a.m. to 6 p.m. Overtime may be required to ensure patients are taken care of, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary. The position reports to the Laboratory Manager and the Director of Clinical and Ancillary Services, with no direct supervision exercised.

Responsibilities

• Performs difficult blood drawing techniques under specialized circumstances.
• Skilled at performing venipuncture using multiple types of collection devices (ex-straight and butterfly needles).
• Recognizes adverse reactions in patients (such as changes in skin temperature or fainting) and initiates appropriate response.
• Trains lower-level employees and student externs in phlebotomy techniques.
• Helps coordinate schedules.
• Assists in monitoring expendable supplies; keeps drawing areas stocked.
• May perform quality control procedures for equipment (such as glucose monitors, urine machines, cbc analyzers, and other point of care equipment).
• May be trained to rotate to other Physicians East locations.
• Trained to perform drug screening.
• Performs other related duties as assigned.
• Enter patient information into the laboratory information system (LIS), enter tests ordered by the physician into the LIS accurately and efficiently.
• Perform venipuncture and arterial punctures.
• Distribute 24-hour urine collection kits and stool collection kits with proper instructions and answer questions concerning this collection from patients.
• Follow workflow as follows: Patient presents to lab with encounter ticket, locate diagnostic order in EMRLink and electronically transmit order to the LIS.
• Verify patient by having patient state their name and date of birth before and after venipuncture.
• Sign all blood collection tubes with initials and send specimens to laboratory through pneumatic tube system.
• Transport collected specimens to the laboratory within 30 minutes of collection.
• Establish and maintain a quality assurance program for all tests performed.
• Contact Laboratory Manager and/or Director of Clinical and Ancillary Services regarding quality assurance issues.
• Resolve technical problems and ensure remedial actions are taken whenever test systems deviate from established performance specifications.
• Ensure specimen integrity by enforcing laboratory procedures for collection, handling, and processing.
• Maintain, implement, adhere to, and enforce departmental operating policies and procedures.
• Answer questions and resolve problems pertaining to test requisitions, specimen requirements, and patient results.
• Record all statistical information.
• Stock phlebotomy stations as needed and perform inventory at least once a week.
• Keep work area neat, clean, and disinfected.
• Establish and maintain effective relationships with patients and co-workers.
• Adhere to department and office policies.
• Attend compliance and safety classes as offered by Physicians East.
• Maintain yearly CPR certification and other related certifications.

Requirements

• Completion of a certified phlebotomy program.
• At least 5 years of relevant experience performing phlebotomy/laboratory functions in a medical setting.
• Experience with departmental operating policies and procedures including quality control, quality assurance, and safety.