Phlebotomist Group Lead

Quest Diagnostics • Gretna, LA

295d • $23

About The Position

The Phlebotomist Group Lead represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients, and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics, and Administrative support as needed in the Patient Service Region. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care, or as business needs dictate. The PSR IV must portray leadership capabilities and a higher level of customer-facing skills including verbal and written communications, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.

Requirements

• Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, including weekends, holidays, on-call, and overtime.
• Must have reliable transportation, valid driver license, and clean driving record.
• Travel and flexible hours required to work multiple locations.

Nice To Haves

• Medical training: medical assistant or paramedic training preferred.
• Minimum 5 years in a Patient Service Center (PSC) / In-Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred.

Responsibilities

• Collect specimens according to established procedures including drug screens, biometric screening, and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders.
• Complete all data entry requirements accurately including patient registration and test orders.
• Enter billing information and collect payments when required.
• Perform departmental-related clerical duties when assigned.
• Read, understand and comply with departmental policies, protocols, and procedures.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if held off-site.
• Participate in special projects and teams.
• Perform Point of Care (POC) testing where needed.
• Act as a mentor and resource for new employees.
• Assist with periodic inventory counts.
• Prepare schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer problems.
• Ensure staff is following all safety precautions.
• Assist supervisors with the implementation of SOPs.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours.
• 15 PTO days first year.
• Paid Holidays.
• Annual Bonus Opportunity.
• 401(k) with matching contributions.
• Variable compensation plan (AIP) bonus.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Blueprint for Wellness.
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours.
• Opportunities for career advancement.
• Training provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED