Phlebotomist Group Lead

Quest Diagnostics Incorporated • San Jose, CA

64d • $31 - $37

About The Position

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV). Phlebotomist Group Lead - San Jose, CA, Monday to Friday, 7:30 AM to 4:30 PM. Pay range: $31.10 - $37.10 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high-volume setting.

Requirements

• Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver license, and clean driving record.

Nice To Haves

• Medical training: medical assistant or paramedic training preferred.
• Minimum 5 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred.

Responsibilities

• Collect specimens according to established procedures.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders.
• Responsible for completing all data entry requirements accurately.
• Enter billing information and collect payments when required.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens.
• Perform departmental-related clerical duties when assigned.
• Read, understand and comply with departmental policies, protocols and procedures.
• Perform verification of patient demographic info/initials post-venipuncture.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications and assist with the distribution of technical information.
• Perform Point of Care (POC) testing at those sites where needed.
• Act as mentor and resource for new employees.
• Assist with periodic inventory counts.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer problems.
• Ensure staff is following all safety precautions.
• Assist supervisors with the implementation of SOPs.
• Ensure facilities are neat, clean and in good repair.
• Act as a coach, mentor, instructor and resource advisor for new employees.
• Provide effective onboarding services to new clients.
• Partner with Supervisor to assist the transition process setting up new offices.
• Must be able to step in for a PSR III and lead one or more PSR on site.
• Support Patient Inquiries from the website, Office of Chairman and Managed Care.
• Support the Problem Resolution Line and could be called to the field regarding a patient recollection.
• Provide input on the performance evaluations of the PSRs.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program Blueprint for Wellness.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 'MyDay' off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees