Phlebotomist Group Lead

Quest Diagnostics Careers

70d • $23

About The Position

The Phlebotomist Group Lead represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients, and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics, and Administrative support as needed in the Patient Service Region. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care, or as business needs dictate.

Requirements

• Deep understanding of established practices and procedures in phlebotomy.
• Ability to create an atmosphere of trust and confidence with patients and clients.
• Strong verbal and written communication skills.
• Problem-solving skills and ability to collaborate with multiple functions.
• Experience in a high-volume setting.

Nice To Haves

• Experience in a supervisory or leadership role.
• Knowledge of compliance and regulatory requirements in healthcare.

Responsibilities

• Ensure daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time.
• Provide support to the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics, and Administrative tasks.
• Act as a backup to the Patient Services Supervisor and carry out duties in their absence.
• Demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information.
• Handle multiple priorities in a high-volume setting.
• Act as a coach, mentor, instructor, and resource advisor for new employees.
• Provide effective onboarding services to new clients.
• Serve as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager.
• Collaborate with multiple functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program Blueprint for Wellness®.
• HealthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 'MyDay' off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees