Phlebotomist/Front Desk

One Medical • Reston, VA

13h • Onsite

About The Position

One Medical is a primary care solution dedicated to making quality care more affordable, accessible, and enjoyable. They aim to transform healthcare by improving the experience for patients, providers, employers, and health networks through seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, with a shared goal to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. The company is committed to building a diverse, driven, and empathetic team, fostering an environment where everyone can thrive. As a One Medical Phlebotomist/Administrative Assistant (internally known as Patient Care Specialist), this role provides an exceptional patient experience, including venipuncture and other clinical support services. The individual will act as a patient ambassador, demonstrating mastery of human connection and a strong drive for service, removing barriers to care, and ensuring a truly exceptional in-office patient experience. Responsibilities include maintaining the office lobby's appearance, serving as the first point of contact for patients, and providing support as requested by the Practice Coordinator, Operations Manager, or providers. The role requires strong teamwork, innovative problem-solving skills, excellent specimen collection technique, and tactful interpersonal skills for both front desk and lab interactions. The ideal candidate possesses strong verbal and written communication, can identify and deliver customer-centric solutions with empathy, focus, and compassion, and brings self-awareness to their daily work. They thrive in cultures that prioritize feedback and growth, are nimble in responding to patient and team needs, and have an unwavering drive to help and serve others, creating positive moments for members and teammates.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Nice To Haves

• Additional experience with remote teams

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees