Phleb / CS Representative I - Exam One

Quest Diagnostics • Nashville, TN

388d • $35,776 - $35,776

About The Position

The Phleb / CS Representative I position at Quest Diagnostics in Nashville, Tennessee, is focused on providing exceptional patient care through effective communication and coordination between clients, agents, and examiners. This role involves conducting exams, answering inquiries, and ensuring compliance with safety policies, all while contributing to a supportive team environment. The position offers opportunities for professional growth and development within the healthcare industry.

Requirements

• Minimum one year of customer service experience.
• Minimum one year of phlebotomy experience with pediatric and geriatric patients.
• High School Diploma or Equivalent.

Nice To Haves

• Experience with urine or hair follicle collection and EKG.
• Phlebotomy or Medical Assistant certification.

Responsibilities

• Act as a liaison between clients, agents, and examiners by answering telephone inquiries and providing timely responses.
• Research and track client, agent, and field questions, documenting all calls and submitting difficult cases to management.
• Coordinate activities between client services, agents, and clients, including scheduling applicants with examiners or at PSC sites.
• Conduct in-center exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG.
• Collect specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Respond to the needs and requests of clients and Quest Diagnostics management in a professional manner.
• Observe compliance and safety policies as outlined in the Quest Diagnostics Safety Manual.
• Perform other duties as assigned.

Benefits

• Day 1 Medical/Dental/Vision for full-time employees working 30+ hours.
• 15 PTO days in the first year.
• Paid Holidays.
• Annual Bonus Opportunity.
• 401(k) with matching contributions.
• Variable compensation plan (AIP) bonus.
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Blueprint for Wellness.
• Tuition Reimbursement for undergraduate and graduate programs for full-time employees working 30+ hours.
• Opportunities for career advancement.
• Training provided!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED