Pharmacy Technology Client Liaison

Maxor National Pharmacy Services, LLC • CA

66d

About The Position

The Pharmacy Technology Client Liaison is an IT professional with hands-on experience as a computer support technician and a clear understanding of the pharmacy process. This role involves communicating appropriately and timely in the delivery of services detailed in various Scopes of Work. SECURITY REQUIREMENTS: Security Clearance required per site/correctional facility requirements.

Requirements

• Associate’s degree in information technology or related field.
• Equivalent experience in an outpatient or retail pharmacy setting may be substituted for Associates degree.
• Certified Pharmacy Technician certification required.
• Specialized experience that includes working knowledge of pharmacy (retail, Skilled Nursing and/or acute care) with front end and backend fulfillment processes.
• 1-2 years’ experience in project management, a plus.

Nice To Haves

• Understanding of Software Maintenance Process and testing capabilities
• Experience in creating training and workflow documentation
• Familiarity with Pharmacy Benefit Management (PBM) processes and healthcare interface standards such as HL7, NCPDP D.0, and ASAP 4.2B is desirable

Responsibilities

• Establish and maintain strong relationships with vendors, partners and clients.
• Monitor and report upon Service Level Agreements
• Coordinate and collaborate with system upgrades and other implementations.
• Create project plan for system changes.
• Assist in management and escalation for Help Desk requests.
• Troubleshoot system issues.
• Assist with maintenance of servers and printers.
• Training for new users and changes to systems
• Document system changes and create such training materials as are necessary.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Benefits

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees