Pharmacy Technician

CVS Health•New Albany, IN

19h•Onsite

About The Position

CVS Health is dedicated to transforming healthcare for its customers and fostering a positive work environment. The company aims to simplify healthcare by improving access, lowering costs, and acting as a trusted partner. Within its retail locations, Pharmacy Technicians are crucial in supporting pharmacy teams to deliver operational and service excellence. Technicians serve as the initial point of contact for patients and customers, ensuring smooth pharmacy operations, accurate and timely prescription fulfillment, and exceptional, caring service. They operate by consistently applying Standard Operating Procedures (SOPs), best practices, and effective communication, demonstrating genuine care and contributing to a safe and inclusive culture. Upon hiring, Technicians must complete a rigorous company training program and meet all state-specific registration, licensing, and certification requirements, with duties potentially restricted by the Pharmacy Manager until all requirements are met.

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options

Nice To Haves

1-3 years previous experience as a Pharmacy Technician
Previous experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business needs

Responsibilities

Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contribute to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
Keep patients healthy by offering immunizations and other services at the register and over the phone
Demonstrate compassionate care by solving or escalating patient problems
Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines (where permissible)
Educate patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions (where permissible)
Monitor for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements (where permissible)
Review and collect patient information; tracking and documenting for each applicable patient (where permissible)
Monitor and manage vaccine supplies (where permissible)