Knowledge, Skills and Abilities: Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding; public speaking skills necessary; bilingual (English/Spanish) language skills helpful Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties Good basic mathematical skills; uses a calculator or other means to accurately assist in financial matters Good computer skills; Outlook, Windows, Microsoft Office applications Good time management skills; self evaluates the use of time and understands how others may be affected Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing Ability to work independently (self motivating) and as a team member Ability to develop a collaborative therapeutic alliance with individuals and make accurate professional judgments Ability to build and maintain effective working relationships with co-workers, providers, managers, patients, agency resource personnel and community members in general Familiarity with local community resources for patients with chronic disease Knowledge of the health and human services infrastructure, health insurance programs and public coverage options Problem sensitivity skills; empathetic/understanding Deductive reasoning and problem-solving skills Organized and detail-oriented Education, Experience and Licensure: High school diploma or equivalent (GED) required Computer knowledge required; Windows, Microsoft Office applications and internet savy Prior experience in professional office environment preferred Active Indiana Navigator Certification (may be obtained post job offer) Physical Demands: May sit and/or stand for long periods of time Must be able to see and hear within normal range with or without correction device(s) Dexterity and hand-to-eye coordination as normally associated with operating office equipment, computers and telephone Working Conditions: Professional, fast-paced office environment
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Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees