Pharmacy Technician

CVS Health • Fairfax, VA

1d • Onsite

About The Position

CVS Health is dedicated to transforming healthcare, improving access, lowering costs, and being a trusted partner for health. Pharmacy Technicians (Technicians) are crucial in supporting pharmacy teams within retail locations to deliver operational and service excellence. Technicians serve as the first point of contact for patients and customers, ensuring smooth pharmacy operations, prompt, safe, and accurate prescription fulfillment, and providing exceptional, caring service. They operate by consistently applying Standard Operating Procedures (SOPs), best practices, and effective communication, demonstrating genuine care and contributing to a safe and inclusive culture. Upon hiring, Technicians must complete a rigorous company training program and meet all state-specific registration, licensing, and certification requirements, with duties potentially restricted by the Pharmacy Manager until all requirements are met.

Requirements

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• State-level licensure and national certification requirements vary by state
• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Ability to concentrate on a task over a period of time
• Ability to pivot quickly from one task to another to meet patient and business needs
• Ability to confirm prescription information and label accuracy, ensuring patient safety
• Actively look for ways to help people, and do so in a friendly manner
• Notice and understand patients’ reactions, and respond appropriately
• Use and understand verbal and written communication to interact with patients and colleagues
• Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
• Be mobile and remain upright for extended periods of time
• Lift, scan, and bag items
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items
• Control precision; quickly adjust machines to exact positions
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force
• Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force
• Consistently lift and/or exert a negligible amount of force to move objects
• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
• Have the ability to receive detailed information through oral communication
• Any additional tasks as directed by Supervisor or Manager

Nice To Haves

• 1-3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business needs

Responsibilities

• Live our purpose by following all company SOPs at each workstation to help Pharmacists manage and improve patient health
• Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contribute to positive patient experiences by showing empathy and genuine care, creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
• Keep patients healthy by offering immunizations and other services at the register and over the phone
• Demonstrate compassionate care by solving or escalating patient problems
• Complete basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contribute to a high-performing team, embracing a growth mindset, and being receptive to feedback
• Actively seek opportunities to expand clinical and technical knowledge needed to better assist patients
• Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
• Voluntarily travel to stores in the market to work shifts as needed by the business
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
• Comply with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
• Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines (where permissible)
• Educate patients about the importance of vaccines and refer patients to the Pharmacist-on-duty for vaccination questions (where permissible)
• Monitor for, and respond to, adverse reactions; report adverse reaction events per public health requirements (where permissible)
• Review and collect patient information; track and document for each applicable patient (where permissible)
• Monitor and manage vaccine supplies (where permissible)

Benefits

• Comprehensive and competitive mix of pay and benefits
• Benefits and programs that support the physical, emotional, and financial well‑being of colleagues
• Dental insurance
• Vision insurance
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees