Pharmacy Technician, Certified or Trainee, Ambulatory Care, Des Moines Pharmacy

University of Iowa•Iowa City, IA

7h•Onsite

About The Position

The University of Iowa Health Care Department of Pharmaceutical Care is seeking a full-time Pharmacy Technician Certified or Trainee to join our Des Moines Pharmacy team. Under general pharmacist supervision, coordinates and performs as necessary the technical activities of dispensing areas also require one on one contact with patients and collaboration with medical staff. Under general supervision of technician supervisor, will carry out activities supportive of development, coordination, and training of assigned areas. Provides functional supervision as required. All pharmacy technicians must be certified within one year of employment. If certification is not achieved by the end of one year, individuals will be terminated. This position will support retail/ambulatory pharmacy operations at the Des Moines Pharmacy location at E. Court Avenue in Des Moines. The Department of Pharmaceutical Care intends to hire at either the Pharmacy Technician, Trainee classification, or Pharmacy Technician, Certified, based on the qualifications of the successful candidate. Please indicate in your application materials the position you wish to be considered for or indicate both.

Requirements

Registered with the Pharmacy Board at the time of hire.
All pharmacy technicians must be certified within one year of employment.
High school diploma or the equivalent.
Any combination of two years of post-high school experience and/or education in the natural sciences OR Satisfactory completion of an accredited pharmacy technician training program.
National Certification through the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA). Must meet ongoing education requirements and maintain certification.

Nice To Haves

Ability to perform ratio/proportion equations
Experience with inventory maintenance activities
Experience working in team environment
Experience working in detail-oriented work environment
Knowledge of windows-based computer programs
Experience working in environment requiring accuracy
Experience working in healthcare with one-on-one patient interaction & experience handling challenging interactions in work environment.

Responsibilities

Provide patient/customer service. Communicate with the general-public, patients, and other health care personnel in accordance with established guidelines. Receive and screen prescriptions for completeness and check for prescription readiness.
Conduct interviews with patients or patients’ representatives to collect and record patient profile information.
Screen prescriptions for completeness and formulary status.
Determine waiting/pick-up time and fill out patient call check.
Triage prescription to appropriate team. Recognize workflow patterns for effective triage of prescriptions.
Answer telephone lines and triage phone calls per established policies and procedures.
Utilize and maintain the ScriptPro Robot
Fill cells/cassettes.
Clean cells/cassettes.
Map brand changes/assign drugs to cells.
Return unwanted prescriptions to cells.
Daily maintenance.
Fill/refill prescriptions
Read label for accuracy and correct as needed.
Label and package the correct medication.
Accurately compound medications requested for prescriptions.
Address requested refills for non-specialty prescriptions.
Generate prescription refill label.
Verify address for prescription(s) to be mailed and the date medication is needed.
Fill out call check and note pickup time or date to be mailed.
Prepare prescriptions for mailing and shipping according to established policies and procedures.
Perform inventory maintenance activities
Return to stock medications that have not been picked up by patients.
Order supplies from Hospital Stores.
Perform daily and monthly drug inventories as requested.
Generate and/or maintain (includes filing) appropriate records related to prescription dispensing such as hard copies of prescriptions, hemophiliac patient profiles, mailing/shipping forms/logs, and prescription quality assurance audits.
Perform activities involving narcotics and controlled substances including:
Conduct weekly and monthly inventories.
Order replacement supplies from internal source.
Audit records associated with dispensing of narcotics and controlled substances.
Resolve discrepancies on issuance forms.
Conduct assigned audits in patient care clinic areas (Certified Technicians Only)
Audit area for compliance with medication security, segregation of dosage forms, expiration dates, approved samples, Emergency Medication Tray expiration date, appropriate drug storage and references.
Maintain area orderliness and cleanliness.
Assist in on-the-job training of new technicians.
Coordinate technical activities with other members of team.
Complete and maintain compliance with all competencies and educational requirements.