Pharmacy Technician

Cinqcare • Washington, DC

34d

About The Position

The Pharmacy Technician will support the clinical pharmacist team by assisting with medication adherence initiatives, outreach to members, physicians, and external pharmacies, and ensuring the accurate processing of medication-related tasks. This role is integral to improving medication adherence, enhancing patient safety, and supporting the clinical pharmacist in delivering high-quality pharmacy care to our members. The Pharmacy Technician will collaborate closely with the clinical pharmacist team to ensure timely and effective interventions, accurate medication histories, and follow-up support.

Requirements

• High school diploma or equivalent required.
• Certification as a Pharmacy Technician (CPhT) required.
• Minimum of 1-2 years of experience as a pharmacy technician, preferably in a clinical or managed care environment.
• Familiarity with electronic health record (EHR) systems and pharmacy management software is preferred.
• Strong communication skills, both verbal and written, to interact with members, healthcare providers, and team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with excellent organizational and multitasking abilities.
• Strong problem-solving skills and ability to handle medication-related inquiries effectively.
• Knowledge of medication therapy, adherence strategies, and clinical pharmacy practices.
• Compassionate and patient-centered approach to working with members.

Nice To Haves

• Pharmacy Technician experience in a managed care, clinical, or healthcare setting preferred.
• Experience with medication adherence programs or medication therapy management (MTM) is a plus.
• Experience with outreach calls and working with external healthcare providers (e.g., physicians, pharmacists) is desirable.
• Familiarity with managed care pharmacy operations, formulary management, and medication adherence strategies.

Responsibilities

• Medication Adherence Support Conduct outreach calls to members to monitor medication adherence, remind patients about refills, and address any barriers to taking medications as prescribed.
• Provide education and support to members on the importance of medication adherence and proper medication usage.
• Assist with tracking adherence data, identifying gaps in care, and reporting outcomes to the Lead Clinical Pharmacist.
• Follow up with members to ensure compliance with prescribed medication regimens, offering reminders and addressing concerns as needed.
• Collaboration with Physicians and External Pharmacists Reach out to physicians and external pharmacists to obtain and confirm medication histories, clarifications, and updates as part of medication reconciliation efforts.
• Facilitate communication between members, physicians, and pharmacies to resolve medication-related issues, such as drug interactions, formulary changes, or medication discrepancies.
• Assist the clinical pharmacist with any medication therapy management (MTM) tasks, including ensuring accurate medication histories and ensuring that all medication-related information is up to date.
• Medication Review & Documentation Assist in reviewing medication records and identifying potential discrepancies or issues that require follow-up.
• Document all member interactions, medication updates, and any interventions in the electronic health record (EHR) or other pharmacy management systems.
• Ensure accurate and timely documentation of outreach efforts, medication adherence progress, and any follow-up steps required for members.
• Clinical Pharmacy Support Provide logistical and administrative support to the clinical pharmacist team by organizing medication lists, coordinating medication-related tasks, and helping with follow-up care plans.
• Assist in coordinating referrals to specialty services or community resources for members requiring additional clinical support.
• Collaborate with the clinical pharmacist to monitor and track the impact of interventions related to medication adherence and therapy management.
• Quality & Compliance Ensure compliance with regulatory requirements and company policies related to medication management and patient privacy (HIPAA).
• Participate in ongoing training and development related to medication management practices, clinical pharmacy services, and adherence programs.
• Assist in preparing reports on medication adherence trends, member outcomes, and operational performance as requested by the Lead Clinical Pharmacist.
• Customer Service & Member Engagement Provide excellent customer service to members by addressing questions, resolving concerns, and providing information on their medications.
• Act as a liaison between the pharmacy team and members to ensure that patients receive timely, accurate, and effective pharmacy services.

Benefits

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.
• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.
• Continuing Medical Education (CME) Allowance for APPs: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED