Pharmacy Technician

Walgreens • Pico Rivera, WA

1d • Onsite

About The Position

In accordance with state and federal regulations, the Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy. This role involves performing other Pharmacy Department duties in accordance with Company policies and procedures. The technician is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, the technician will also assist with and coach other pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. A key aspect of the position is to model and deliver a distinctive and delightful customer experience.

Requirements

• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Requires willingness to work flexible schedule, including evening and weekend hours.
• Earns and maintains PTCB or ExCPT certification through the designated PTCB training program and/or state required certification/registration (or as condition of promotion to senior technician).

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling, including counting, measuring and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB or ExCPT certification.

Responsibilities

• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state, federal, and company policy.
• Assist the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• If PTCB or ExCPT certified, assist with and coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with most valuable customers.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
• Fill prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Assist pharmacists in scheduling and maintaining work flow.
• Report prescription errors immediately to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Register all related sales on assigned cash register, collect and handle cash as required.
• Take customer to OTC aisle when possible to assist in locating products.
• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Process (correct and resubmit) manual claims for third party program prescription services in a timely and efficient manner.
• Perform other clerical duties as assigned by the Pharmacy Manager.
• Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
• Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
• May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
• Assist pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
• Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers.
• Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB or ExCPT certification through the designated PTCB training program and/or state required certification/registration, or as a condition of promotion to senior technician.
• Attend training and complete PPLs requested by Manager and acquire continuing education credits.
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees