Pharmacy Technician

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

1d•Onsite

About The Position

This position supports the pharmacist on-duty by greeting patients, processing prescriptions (data entry, insurance claims, filling, and dispensing), and assisting clinical staff with prescription information. The role involves assembling and dispensing medications accurately and efficiently, processing both paper and electronic prescriptions, and managing insurance adjudication to minimize patient costs. Responsibilities also include responding to provider and patient requests, maintaining records according to company policy and state/federal law, and inventory management, including controlled substances. Non-sterile compounding is also part of the role. The position requires attention to detail, analytical skills, excellent customer service, dependability, a positive attitude, and a passion for high-quality, holistic, and compassionate care. The technician must be willing to continuously grow, learn, and accept diverse cultures, while maintaining compliance with Ohio State Board of Pharmacy licensing and Heart of Ohio Health Relias training. The work schedule is full-time, Monday through Friday during standard business hours, subject to change due to business necessity. The primary work area is within the pharmacy on the second floor of a medical office environment, which is kept at a normal working temperature, sanitized daily, and maintains a standard pharmacy environment with minimal opportunities to sit and long hours standing. The environment includes standard office equipment like computers, copiers, and fax machines. Physical demands include mobility, occasional bending and reaching, ability to lift/carry normal stacks of documents, push/pull office equipment, dexterity for keyboard/calculator use, accurate hearing, safe visual perception, and clear speaking.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Registration (Trainee or Registered/Certified) with the Ohio State Board of Pharmacy required
Attention to detail, analytical skills, admirable customer service and dependability is a must
A positive attitude with a passion for providing high-quality, holistic, and compassionate care to every patient every time
Willingness to continuously grow, learn and accept different cultures in an environment surrounded by great diversity
Ability to accurately enter data
Ability to accurately input prescriptions and/or other information as dictated by the pharmacist
Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
Demonstrates grammatically-correct verbal and written communication skills
Demonstrates efficient and courteous telephone skills
Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
Ability to work in a team setting and/or with minimal supervision

Nice To Haves

National certification from an accredited pharmacy technician certification program (PTCB, ExCPT, etc.) preferred at hire
Knowledge of the 340B program preferred
Previous experience in a retail pharmacy preferred
Experience with Allscripts and PioneerRx software system
Understanding of laws and regulations impacting the medication dispensing process preferred
Understanding of third-party payer benefits, the requirements and troubleshooting rejected claims
Typing at a minimum of 45 wpm

Responsibilities

Greet patients, visitors and others upon entry
Process prescriptions by performing data entry, adjudication of insurance claims, filling and providing medications to patients at pick-up
Support the clinical staff with obtaining information for the dispensation of prescriptions, as necessary
Support of pharmacy services by assembling and dispensing medications in an efficient, accurate and patient-centered manner
Process prescriptions via paper and electronic prescription formats
Adjudication of prescriptions through insurance while being conscious of out-of-pocket costs and exploring ways to provide patients with medications at the lowest possible cost
Respond to requests from providers and patients via phone, computer and face-to-face interactions
Assisting in the maintenance of records in accordance with company policy and state/federal law
Inventory management which includes, but not limited to, annual controlled substance inventory and daily maintenance of in-stock medications and supplies
Non-sterile compounding
Maintain compliance with Ohio State Board of Pharmacy licensing requirements and Heart of Ohio Health Relias training (and others as necessary)