Pharmacy Technician

Revelation Pharma LLC•Beachwood, OH

About The Position

This position is responsible for coordinating and processing new patient medication orders and refills by phone and other electronic methods. This includes verifying customer information; entering new or refill orders into the company information system; processing payments, preparing orders for the laboratory; assisting the pharmacists, and answering patient inquiries. The employee will work with internal staff and external customers to ensure that patients and caregivers are happy, and orders are processed promptly.

Requirements

Able to pass a BCI and FBI background check
Register with the Ohio Board of Pharmacy as a Registered Pharmacy Technician
At least 2 years of customer service experience in a high-volume call center
Excellent Attendance
Strong customer service skills
"Soft" sales skills
Ability to handle a high volume of calls
Math skills, including decimals and percentages
Positive, friendly, helpful, enthusiastic attitude
Extremely detail-oriented
Proactive, accurate, and well organized
Work well in a team environment as well as independently
Ability to follow all applicable Standard Operating Procedures
Ability to lift fifty (50) pounds. Moving, lifting, or carrying boxes.
Ability to stand for extended periods
Fine Motor Skills
Visual acuity

Responsibilities

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Guide patients through troubleshooting, navigating or using the products or services we offer
Review patient accounts, providing updates and information about billing, shipping and other account items
Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
New patient set up and data entry
Resolves routine, general questions and problems submitted by customers, physician offices and patients via different sources with limited variety following established guidelines and SOPs
Assist with sales of prescription and non-prescription items; including supplements and vitamins
Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate
Responsible for compliance and oversight of individual work cell
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job.
Other duties, responsibilities and qualifications may be required and/or assigned as necessary.