Pharmacy Technician Trainer

Central Health•Austin, TX

1d•Onsite

About The Position

The Pharmacy Technician Trainer is responsible for designing, implementing, and overseeing training programs for pharmacy technicians in a Class A outpatient pharmacy setting within a Federally Qualified Health Center (FQHC). This role ensures all pharmacy technicians are fully trained in accordance with state regulations, FQHC-specific protocols, 340B program compliance, and best practices in pharmacy operations. The Trainer serves as a subject matter expert and mentor to promote excellence in pharmacy support services and patient care. For this position, 0.6 FTE will be dedicated to on-site duties in the pharmacy (performing Class A Pharmacy Technician responsibilities) and 0.4 FTE will be allocated to administrative and training duties.

Requirements

High School Diploma or equivalent (higher degree accepted)
Three (3) yrs as a tech with at least One (1) year as lead tech or supervisory role
Experience in an outpatient, Class A pharmacy setting
CPhT (Certified Pharmacy Technician) Through PTCB or ExCPT Upon Hire
Knowledge of 340B program operations and compliance

Nice To Haves

Experience in FQHC, community health center or other safety-net health care setting (Preferred)

Responsibilities

Develop and maintain a comprehensive training curriculum for new and existing pharmacy technicians, covering:
Prescription processing
Inventory management
Patient interaction and customer service
Use of pharmacy software systems (e.g., EHR, e-prescribing, and dispensing software)
340B program compliance and procedures
Safety, sanitation, and HIPAA compliance
Deliver structured training (classroom, hands-on, and one-on-one) for onboarding and continuing education.
Assess trainee performance through evaluations, audits, and observations.
Provide coaching and feedback to improve technician performance and competency.
Collaborate with pharmacy leadership to identify training gaps and implement improvement strategies.
Maintain training records in compliance with regulatory and accreditation standards.
Stay current with state board of pharmacy regulations, FQHC standards, and changes in pharmacy practice.
Assist in workflow as needed to ensure smooth pharmacy operations during staff transitions or absences.
Support quality improvement initiatives and performance metrics.
Serve as a liaison between pharmacy staff, providers, and other departments to optimize interdisciplinary communication.