Pharmacy Technician - Telepharmacy

UnitedHealth Group•Naperville, IL

15h•$18 - $32•Onsite

About The Position

As a full-time, TELEpharmacy Technician with Optum/CPS Solutions, you will play a key role in supporting our TELEpharmacy operations from a secure office environment. In this technology‑driven position, you will work across multiple digital platforms to assist pharmacists and patients. You will deliver professional, phone-based customer service and medication reconciliation support to patients and healthcare partners nationwide, serving as a knowledgeable and dependable representative of our TELEpharmacy team. You will be trained to efficiently prioritize and triage incoming calls, routing them to the appropriate team members, and to identify and escalate medication reconciliation needs and pharmacy orders that require pharmacist review. As a TELEpharmacy Technician, you are an essential part of our nationwide service team, helping ensure safe, effective, and high-quality pharmacy care for patients everywhere. Schedule: This days and evening position is scheduled as 8-hour shifts including every other weekend equaling 40 hours per week. About the Facility: Our workspace offers a casual, relaxed atmosphere within a secure, modern office building. Team members enjoy a variety of amenities, including sit/stand workstations, complimentary beverages, free parking, and access to an on‑site fitness center.

Requirements

High school diploma or equivalent
The ability to become licensed as a Pharmacy Technician in the State of Illinois
The ability to obtain the PTCB Certification within one year of employment
Experience prioritizing, problem solving, and multitasking workload with ease
Demonstrated ability to establish and maintain positive relationships via telephone

Nice To Haves

IL Pharmacy Technician license
National Certification as a Pharmacy Technician (PTCB or ExCPT)
A demonstrated "customer first" attitude and excellent customer service skills
Professional, polished and positive written and verbal communication skills

Responsibilities

Provides customer service and assists nursing staff and facilities with orders needing verification, questions and concerns, and time changes.
Communicates with pharmacists and supervisors regarding any facility questions or concerns, and helps ensure that these are being resolved.
Speaking with hospital staff to ensure that orders are entered/verified/timed correctly so RN’s have access to meds when needed. I enjoy being the extra crutch that helps make their shift and the patient’s stay more comfortable/convenient.
Communicates with pharmacists and supervisors regarding any facility questions or concerns, and helps ensure that these are being resolved.
May provide service to claims management company, helping with rejected claims, prior authorizations, and other miscellaneous member calls.
May involve typing prescriptions for patients who receive medications via mail order.
Performing overrides for retail pharmacy rejections.
Be able to work in an office environment as part of a team