Pharmacy Technician - Sales

Lincare•Kansas City, MO

12d

About The Position

This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness Obtains prescriptions and other medical documents from providers for new and/or renewal customers

Requirements

Strong phone and computer etiquette
Strong verbal and written communication and skills
Proficiency in Microsoft Office applications
Adequate typing skills (30wpm)
Graduate from an accredited high school or equivalent
Must have prior computer experience
Minimum of one-year clerical/office experience
Have Missouri Pharmacy Technician License or can obtain one in the requested timeframe

Nice To Haves

Medical industry knowledge beneficial

Responsibilities

Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
Discusses company's products and services with providers, nurses, and customers
Educates providers and nurses on Nebulizer machines and meds
Submits required documentation to physician office for completion of sales/reimbursement requirements
Secures prescriptions, CMNs, and medical documents for customers, including special projects
Reviews medical records merges all prescriptions and medical documentation for RPh approval
Responsible for entry of prescriptions and final review of all completed orders
Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
Facilitates process by communicating/sharing information with appropriate internal and external contacts
Provides customer follow-up as required
Contributes to departmental objectives by accomplishing required production goals and sales results
Maintains an acceptable level of new starts and approved orders
Accurately records all shipments and orders
Ensures quality service by following departmental and company policies, procedures, and standards