Pharmacy Technician Patient Outreach Coordinator

Shields Health Solutions-posted 3 months ago
MA
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The position involves proactively growing the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. The role requires educating patients on the services offered by the Shields Specialty Pharmacy Program while protecting the values of Shields by keeping information confidential.

  • Communicate with patients over the phone and provide compelling reasons why the Shields Partner Pharmacy program is superior to other pharmacy care models.
  • Access patient's EMR and review chart notes prior to outbound calls to ensure familiarity with the patient's condition and situation.
  • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
  • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids.
  • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes.
  • Perform other duties as assigned.
  • Licensed Massachusetts pharmacy technicians.
  • 0-1 years' experience as a Pharmacy Technician or related experience.
  • High school diploma or GED required.
  • Ability to verbally communicate a compelling reason why patients should use Shields pharmacy.
  • Strong verbal communication and phone skills.
  • Enjoys talking with patients and can empathize with their situation.
  • Proactively engaging patients telephonically.
  • Ability to quickly build rapport and relate with patients over the phone.
  • Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
  • Excellent communication, organizational, and prioritization skills.
  • Attention to detail.
  • Ability to learn new processes and implement them quickly.
  • Results-oriented with a positive outlook.
  • Proficient in Microsoft Office particularly Excel, Word, and Outlook.
  • Prior customer service experience / outbound call experience.
  • Nationally certified from PTCB or equivalent is strongly preferred but not required.
  • Bachelor's Degree or PTCB/ExCPT License is strongly preferred.
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