Pharmacy Technician - Patient Care Representative II - FT - Days - MRH Call Center

Memorial Healthcare

17d

About The Position

At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing “A-rated” patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry. Summary: Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.

Requirements

• High School Diploma or Equivalent (Required)
• Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)
• Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting
• Complies with all state and federal legal and regulatory requirements.

Responsibilities

• Coordinates delivery of medications in a timely manner to patient's preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely manner
• Collects, documents and reviews all needed information to ensure timely coordination of care
• Coordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiver
• Supports staff training, transitioning and onboarding
• Communicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materials
• Maintains compliance with department workflow assignments and metrics
• Performs activities related to pharmacy technician scope of practice
• Performs patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or services
• Collaborates with clinical staff to facilitate patient and/or caregiver requests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED