Pharmacy Technician - Patient Care Representative I - FT - Days - MRH O/P Pharmacy

Memorial Healthcare

1d

About The Position

At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing “A-rated” patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry. Summary: Provides patient centered customer service to internal and external clients. Serves as a point of contact to patients and providers. In addition, acts as a conduit in collecting key patient information and coordinate delivery of care and service, including medication order, refill and delivery or shipping process.

Requirements

• ACCOUNTABILITY
• CUSTOMER SERVICE
• EFFECTIVE COMMUNICATION
• ORGANIZATION SKILLS
• PROBLEM SOLVING
• PRODUCTIVITY
• RESPONDING TO CHANGE
• STANDARDS OF BEHAVIOR
• High School Diploma or Equivalent (Required)
• Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Minimum of one (1) year of work experience in a service related setting

Responsibilities

• Schedules deliveries of medication in a timely manner to ensure compliance with patient's treatment.
• Tracks packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
• Notifies clinical staff with any patient side effect and/or request from providers, patient or caregiver.
• Collects, document and reviews all needed information to ensure timely coordination of care.
• Assists with patient intake process and patient assistance activities.
• Communicates effectively in person, over the phone and in writing to provide customer service to the internal and external customer (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs, including patient information, delivery, storage, supplies, refills, education materials.
• Serves as a liaison between other departments within the pharmacy, payors, providers and the patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees