Pharmacy Technician Liaison - Specialty Pharmacy

Logan Health • Kalispell, MT

415d

About The Position

The Pharmacy Technician Liaison at Logan Health plays a crucial role in providing integrated support to patients and pharmacists, focusing on total quality patient care. This full-time position involves delivering medication adherence support and collaborating closely with patients and clinicians to enhance patient outcomes in a specialty pharmacy setting.

Requirements

• Montana Pharmacy Technician licensure required.
• Minimum of two (2) years Pharmacy Technician experience required.
• Nationally certified as a CPhT or equivalent preferred.
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred.
• Highly proficient in Microsoft Office, particularly Excel and Word required.
• Ability to quickly learn other software programs and extract relevant information required.
• Excellent organizational skills and detail-oriented.
• Self-starter with critical thinking skills and ability to set priorities.
• Ability to function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills to manage sensitive situations with professionalism.

Nice To Haves

• Experience in specialty pharmacy settings.
• Familiarity with medication management software.

Responsibilities

• Provide professional customer care to hospital patients through custom medication management services.
• Collaborate with clinicians to serve patients effectively.
• Educate prospective pharmacy patients on hospital services and their benefits.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacy's patient population according to department protocols.
• Ensure patients adhere to medication regimens and manage refill prescriptions.
• Communicate effectively with stakeholders regarding various reports and appointment lists.
• Assist leadership in developing new processes for smooth operations and patient care.
• Identify medications requiring special storage and handling.
• Perform refill reminder calls under pharmacist supervision.
• Resolve insurance-related issues and assist patients with financial assistance forms.
• Ensure appropriate documentation in required systems and tracking mechanisms.
• Organize and update relevant data using database applications.
• Apply observations and recommendations to improve operational issues and customer service standards.
• Act as a value-added business partner to stakeholders throughout the organization.
• Maintain confidentiality of sensitive information.
• Participate in educational opportunities to update knowledge.

Benefits

• Health, Dental, and Vision insurance
• 401(k) with generous matching
• Employer-provided life insurance
• Voluntary life and disability insurance options
• Critical Illness and Voluntary Accident options
• Employee assistance program (EAP)
• FSA or HSA option
• Free parking
• Paid time off, Holiday pay, and Illness bank
• Employee referral program
• Tuition Reimbursement Program
• Employee Wellness Program including wellness coaching and classes
• Logan Health Fitness Center membership discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed