Pharmacy Technician Lead MbM WY(Key Personnel) (14611)

LTSi - Laredo Technical Services, Inc.-posted 4 days ago
Full-time • Entry Level
Onsite • Cheyenne, WY
1-10 employees
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LAREDO TECHNICAL SERVICES, INC. (LTSi) is a government contracting company in San Antonio, Texas. LTSi is currently submitting a proposal on a contract with the Department of Veterans Affairs (VA) for 1 (one) individual that would be interested in a position as a Pharmacy Technician Lead at the location listed below; should LTSi win the contract. You would be a W-2 employee for LTSi and NOT a VA employee. Please submit your resume and complete the LTSi application at www.laredotechnical.com/jobseekers. The contract is scheduled to start on April 1, 2023 and to run for 5 (five)-years, unless extended or cancelled by the VA. (One base year and 4 (four) option years) Position Description Title: Pharmacy Technician Lead Meds by Mail (MbM) WY (Key Personnel) 1 FTE Location: 5353 Yellowstone Road, Cheyenne, WY 82009 Job Summary: Meds by Mail (MbM): Meds by Mail is the overall pharmacy program; Virtual Pharmacy Service (VPS) is a program within MbM. MbM supports other programs including, but not be limited to, Indian Health Services (IHS), Veterans Choice, and other VHA-Integrated Veterans Care (IVC) or pharmacy benefits management (PBM) sponsored programs. Meds by Mail applies approved management protocols to review and process external prescriptions that may, at times, necessitate interactions with physician offices, patients and/or their family or representative. MbM consists of three physical sites: Dublin, GA, Cheyenne, WY, Murfreesboro, TN. There are also various virtual (home office) locations, depending on the type of job tasks performed. MbM processed 3.6 million prescriptions (paper and e-scripts) for Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) in FY21. Prescriptions sent to MbM originate from non-VA providers located in all 50 states plus all US Territories and US Possessions. MbM expects a 3-5% yearly increase in prescription volume over the next five years. MbMs Virtual Pharmacy Service (VPS) provides prescription verification assistance to the Department of Veterans Affairs Medical Center (VAMC) Pharmacies of the United States and territories at a per prescription cost recovery. By the end of FY 2021, MbM serviced 32 VAMCs verifying 4.9 million prescriptions. MbM anticipates substantial growth in the VPS program over the next 5 years. MbM forecasts up to 50 VAMCs will participate in the VPS to varying degrees. The following are average weekly production rates for key work areas: Cheyenne MbM CHAMPVA: 36,800 prescriptions processed Cheyenne MbM Call Center Calls: 6,200 Normal Hours of Operation/Scheduling (Hours are in local time zones): Cheyenne, WY: 8(eight) hour shifts from 7:00 AM through 7:30 PM Monday through Friday local time. Future operational hours may change, increase, or decrease, to include expansion to evening, weekend, or split shifts, based on workload demand or operational contingencies to include, but not be limited to, inclement weather, equipment failures, local, state, or Federal emergencies, workload transfers, and staffing shortages. Overtime may be required throughout the life of the contract, but is NOT guaranteed. Personnel Qualifications and Duties:

  • Read and interpret prescriptions for completeness. Identify missing pertinent information and correspond with providers or patients for clarification as needed.
  • Enter correct drug strength, dosage form, directions, quantity and days supply into the patients medication profile per MbM policy. Processes prescription refills and electronic prescription renewal requests. The prescription entry will be verified by a pharmacist.
  • Able to read computer screens and select specific drugs/products required to fill a prescription by name, strength, quantity, refill number and directions.
  • Processing patient letters, including return and back-order letters.
  • Working in various queues including adding new providers to MbM provider database and working in various specialty pharmacy teams.
  • Operates various types of pharmacy automation and office equipment including, but not limited to scanner, fax, computer software/hardware, printers, etc.
  • Utilize pharmacy information systems to identify basic therapeutic problems such as duplicate therapy with drugs in the same drug class and alerts the pharmacist to the possible need for clinical intervention.
  • Processes medications that are returned to MbM facilities according to MbM Policy;
  • Performs call center tasks according to MbM policies and procedures and all applicable federal and state laws; documents oral disclosures in the patients electronic health record.
  • Report medication errors and quality issues in alignment with MbM Quality and Safety reporting program.
  • Participate in reviewing medication histories, allergies, adverse drug reactions, and drug therapy compliance with patients and/or significant family members/caregivers.
  • Assist in scheduling, timecard corrections, answering questions from contract staff.
  • Maintain records on background investigations, training on contract staff, reports.
  • Responsible for day-to-day administration and coordination of contract technician staff activities with other production areas.
  • Participates with the Pharmacist Lead to perform the varied tasks involved with human resource management.
  • Assists with training and education of personnel and ongoing evaluation of performance.
  • Initiates corrective actions necessary for any conduct violation and monitors excessive tardiness or sick leave for contract personnel.
  • Plans and publishes contract work schedules in a timely manner, ensuring adequate staffing for the accomplishment of the MbM mission and makes recommendations on allocation of resources to increase efficiency.
  • Monitors work output of contract personnel and reports any issues to MbM COR.
  • Enforces appropriate training and/or disciplinary action for contract personnel involving medication errors (quality) in a timely manner, or below average production (quantity).
  • Ensures mandatory training is completed timely by contract personnel.
  • Resolves problems and complaints of contract personnel.
  • Demonstrated inter-personal skills to effectively interact with peers.
  • Demonstrated experience leading a group or project that would indicate the ability to manage and supervise others.
  • Demonstrated experience in administrative/records management to assist with maintaining required records on staff background investigations, training and reporting.
  • Certified by the National Pharmacy Technician Certification Board (at the time of on-boarding or within six months); and have a minimum of six months experience in retail or hospital pharmacy setting or be a graduate of an Academic Technician Training Educational Program.
  • Have basic typing and PC computer skills.
  • Have a high school diploma or General Educational Development (GED) certificate.
  • Shall read, understand, speak, and write English fluently under the authority of U.S.C. 7402(d) and 7407(d).
  • Capable of obtaining VetPro certification, which is a credentialing system that is required of all VHA licensed, registered and certified health care providers.
  • Must be a U.S. citizen, or must be otherwise lawfully admitted to, and working in the United States, and are able to read, understand, speak, and write English fluently.
  • Must receive a favorable determination by the government to be considered for employment under this contract. If favorable determination is not granted, employee will be withdrawn from consideration of employment.
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