Pharmacy Technician IV - Specialty Pharmacy

University of Arkansas•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. This posting will fill multiple positions The Pharmacy Technician IV will work under the supervision of the pharmacist to provide excellent customer service to patients receiving specialty medications. This technician will be responsible for the management for the dispensing functions for specialty medications and monthly outreach calls to assess the need for refills on medications and check on the overall wellbeing of the assigned patients. The Pharmacy Technician IV will also be responsible for managing prior authorizations and financial assistance for assigned specialty patients as well as serve as a role model and assist in the training of staff. All clinical issues will be referred to the pharmacist.

Requirements

High School Diploma or GED
Plus 4 years relevant pharmacy technician experience OR Undergraduate degree and relevant pharmacy technician experience
Licensed pharmacy technician by the Arkansas State Board of Pharmacy
1 year to obtain ASHP/ACPE Accredited Technician Training or certificate program (such as Advanced Certified)

Nice To Haves

PTCB National Certification
Master's Degree
2+ years of UAMS Pharmacy experience

Responsibilities

Monitors prior authorizations for timely submission and processing as outlined in the policies and procedures.
Ability to identify pertinent literature for appeals and help/teach others this process.
Possesses a good understanding of all disease states.
Ensures outstanding prior authorizations are monitored daily.
Audit documentation for presence and accuracy.
Monitors outstanding financial assistance to streamline timely patient access.
Promotes continuous patient communication throughout the patient journey.
Refers all clinical issues to the pharmacist, always working within the pharmacy technician's scope of practice.
Participates in the training of staff.
Works in any disease state as needed.
Monitors the ACD and addresses gaps.
Uses appropriate walk-away codes.
Reports all gaps to the Assistant Director of Pharmacy.
Possesses advanced knowledge of the adjudication process and mitigates billing problems as they arise.
Assists others with adjudication issues and can teach the adjudication process.
Audits each specialty prescription for accuracy to ensure proper billing.
Ensures prescription processing is promptly done with a focus on patient safety and clean claims.
Assists others once work is completed every day.
Ensures that prescriptions are accurately filled and all necessary information is in the work basket, including payment.
Works to enhance the workflow.
Is responsible for improving documentation to enhance patient safety and outcomes.
Models professional communication with patients, providers, payers, and PBMs.
Works in any disease state as needed.
Reports all gaps to the Assistant Director of Pharmacy.
Other duties as assigned.