Pharmacy Technician II - Rx Solutions Center

CareSource • Dayton, OH

135d • $35,200 - $56,200

About The Position

The Pharmacy Technician II - Rx Solutions Center (RSC) is responsible for handling member, pharmacy, and provider calls related to pharmacy clinical campaigns. This role will require collaboration across different areas within CareSource to ensure best in class service is delivered to our members.

Requirements

• High School Diploma or equivalent years relevant work experience is required.
• Minimum of One (1) year clinical call center experience is required.
• Three (3) years retail pharmacy or hospital pharmacy experience is preferred.

Nice To Haves

• Pharmacy Technician Certification (CPhT) is preferred.
• Ability to acquire state registration in multiple states, as required.

Responsibilities

• Performs technical and clerical duties that do not require the professional clinical judgement of a pharmacist (i.e., confirms member identity, updates demographic information, updates provider information, faxes providers, etc.)
• Receive and respond to incoming calls.
• Take appropriate action based off protocols & use critical thinking skills to escalate issues to appropriate parties, when needed.
• Ensure each member has a positive experience by providing accurate information and a high level of customer service.
• Accurately enter information into appropriate systems in a timely manner allowing for data collection to measure outcomes.
• Collaborate with other departments in the provisions of member care.
• Meets or exceeds productivity and performance expectations.
• Establish & maintain professional working relationships with all stakeholders.
• Perform any other job duties as requested.

Benefits

• Base compensation with potential for a bonus tied to company and individual performance.
• Comprehensive total rewards package.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees