Pharmacy Technician II- Adherence
About The Position
Title: Pharmacy Technician II - Adherence Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Shift: Monday-Friday 12:00PM- 8:30PM EST Build the Possibilities. Make an Extraordinary Impact. The Pharmacy Technician II- Adherence will be part of the Clinical Pharmacy Care Center (CPCC) team. The CPCC is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance. How you will make an impact: Primary duties may include, but are not limited to: Verifies member information and inputs data for the pharmacists. Educates members about prescriptions and medication resources or assistance programs. Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures. Conducts outreach to members or providers to close care gaps and improve outcomes, while also facilitating the scheduling of preventive tests or screenings and providing access to medication resources or assistance programs for members.
Requirements
- Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
- Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
Nice To Haves
- Excellent communication skills with Commercial members a plus.
- Call center experience with high call volumes and multitasking with computer systems preferred.
- Experience in discussing medication adherence a plus.
- Patient care experience preferred.
- For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Responsibilities
- Verifies member information and inputs data for the pharmacists.
- Educates members about prescriptions and medication resources or assistance programs.
- Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures.
- Conducts outreach to members or providers to close care gaps and improve outcomes, while also facilitating the scheduling of preventive tests or screenings and providing access to medication resources or assistance programs for members.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
