Pharmacy Technician - Customer Support

Consonus Pharmacy Svc • Gretna, NE

89d

About The Position

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Service Representative to join our team! As the Customer Service Representative your responsibilities will include, but are not limited to: Answering customer's inquiries and account-related questions, researching and assisting customers in troubleshooting issues over the phone, establishing positive relationships with both internal & external customers, and providing excellent customer service while ensuring that security and confidentiality are maintained for all customers.

Requirements

• One year of experience in providing customer service skills
• Ability to multi-task by answering multiple calls, navigating multiple computer applications, and finding information
• Ability to work under pressure and in time-sensitive situations
• Active Pharmacy Technician License or willingness to obtain
• Active National Pharmacy Technician Certification or willingness to obtain

Responsibilities

• Answering customer's inquiries and account-related questions
• Researching and assisting customers in troubleshooting issues over the phone
• Establishing positive relationships with both internal & external customers
• Providing excellent customer service while ensuring that security and confidentiality are maintained for all customers

Benefits

• Paid training & career advancement opportunities
• Generous Paid Time Off that pools vacation, sick & holiday pay in a single bucket for flexible use
• Medical/Dental/Vision insurance
• 401K With Employer Match
• Employee Cell Phone Discount
• Employee Assistance Program: with free access to counseling & support services

What This Job Offers