Pharmacy Technician - Customer Care Call Center

The University of Kansas Hospital-posted 3 months ago
Full-time
Lenexa, KS
Hospitals
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Join our Pharmacy team! We currently have a Pharmacy Technician opportunity in our customer care space. Our Customer Care Pharmacy Technicians operate in an office setting to support patient care coordination by calling patients to confirm refill schedules, supply checks, perform medication reconciliation, schedule IV pump returns, etc. This is a Monday - Friday position with no weekend commitments.

  • Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a licensed pharmacist
  • Operates computer systems to accurately input medication orders and obtain necessary patient information.
  • Assists in maintaining pharmacy inventory and record keeping in accordance with state and federal law. Reports medication errors on a continuous basis.
  • Assures timely distribution of prescribed medications and stock items as needed.
  • Utilizes effective listening and communication skills. Maintains supervisor awareness of personal and team activities affecting the department. Exhibits proactive problem solving to address issues impacting departmental services.
  • Maintains a plan for personal development and completion of competency validation records.
  • Participates in personal goal setting and ongoing development of team members.
  • Shares expertise by participating in the orientation and education of pharmacy employees and students.
  • If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions.
  • Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects.
  • If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
  • Other duties may be assigned as required.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • High School Graduate or GED.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) successful initial completion of PTCB or equiv National Pharmacy Technician Certification examination in accordance with Board of Pharmacy registration requirements upon Hire.
  • Pharmacy Technician Registration - State Board of Pharmacy upon Hire.
  • Technician must maintain certification on an ongoing basis and complete all continuing education requirements.
  • Bachelors Degree
  • 1 or more years experience as a pharmacy technician in a hospital pharmacy offering comprehensive pharmacy services.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) OR equivalent National Pharmacy Technician Certification.
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