Strive Pharmacy-posted about 11 hours ago
$21 - $25/Yr
Full-time • Entry Level
Onsite • Mesa, AZ
501-1,000 employees

Are you ready to step into a pivotal role that shapes the future of healthcare? At Strive Pharmacy, we’re looking for a Customer Service - Pharmacy Technician who’s ready to be a game-changer in delivering top-notch patient care, driving seamless communication, and ensuring our team’s success. You won’t just be part of the action—you’ll be at the very heart of our commitment to excellence, setting the gold standard for compliance and customer service. This is your chance to shine and make a real impact! How you Strive here This isn’t just another call center job — it’s a chance to grow in healthcare while making a difference every day. To succeed in this role, you should be ready to: Bring energy and positivity to every patient interaction, even in high-pressure situations. Thrive in a fast-paced environment where adaptability and resilience are key. Commit to meeting performance metrics, including call quality, productivity, attendance, and schedule adherence. Be a team player who collaborates openly with peers and leaders in an egoless, supportive environment. Stay organized, detail-oriented, and proactive in problem-solving. Embrace growth — many of our team members have advanced their careers within Customer Care, and we’re excited to offer the same opportunities to you.

  • Manage 60–100 inbound and outbound calls daily, delivering quick, accurate, and empathetic assistance.
  • Handle patient communication across multiple channels — calls, text messages, and emails — ensuring timely and professional responses.
  • Provide clear solutions to inquiries about orders, shipping, payments, and processing.
  • Accurately process payments and maintain proper financial records.
  • Partner closely with pharmacists and technicians to support seamless patient care.
  • Uphold high standards of quality, compliance, and accuracy in every interaction.
  • A GED or high school diploma.
  • A clean criminal record with no felonies.
  • Current and valid PTCB (Pharmacy Technician Certification Board) or NHA CPhT certification is required.
  • An active AZ State technician license.
  • Previous experience working in a customer service or call center environment within the pharmaceutical or healthcare space
  • Proficiency in basic math and general PC skills, including Microsoft Office, internet navigation, and email.
  • Excellent verbal and written communication skills.
  • Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off.
  • FREE COMPOUNDED MEDS to employees and immediate family members.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service